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Tenders

Contact Center Platform

Open
Deadline
49 days left
November 11, 2026
Contract Details
Category
Other
Reference
608820
Value
Not disclosed
Location
Netherlands
Published
September 15, 2026
CPV Code
Project Timeline

Tender Published

September 17, 2026

Deadline for Questions

November 04, 2026

Submission Deadline

November 11, 2026

View Original
Budget
Not disclosed
Duration
Not specified
Location
Netherlands
Type
Other

Original Tender Description

Het nieuwe Contact Center Platform dient: • De continuïteit van de telefonische dienstverlening te waarborgen; • Medewerkers te voorzien van een stabiele, veilige en goed beheerbare telefonie- en Con-tact Center Platform; • Bij te dragen aan een optimale bereikbaarheid voor inwoners, ondernemers, partners en medewerkers; • Voldoende flexibiliteit te bieden om toekomstige ontwikkelingen op het gebied van dienstverlening, wet- en regelgeving en technologie te ondersteunen.
EU Funded

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Basic Requirements

  • EU funding compliance required

Documents

15 documents available with AI summaries

TN608820 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardreg...DOC
TN608820 - EF16 Aankondiging van een opdracht... -- 202.1 KB

No summary available for this document.

Aanbestedingsdocument Contact Center Platform_BSOBDOC
Aanbestedingsdocument Contact Center Platform... -- 2.7 MB

No summary available for this document.

Bijlage Beantwoording kwalitatieve gunningscriteriaDOC
Bijlage Beantwoording kwalitatieve gunningscr... -- 143.1 KB

No summary available for this document.

Bijlage ConceptovereenkomstDOC
Bijlage Conceptovereenkomst -- 310.8 KB

No summary available for this document.

Bijlage Concept verwerkersovereenkomst-v2.52DOC
Bijlage Concept verwerkersovereenkomst-v2.52 -- 130.6 KB

No summary available for this document.

Bijlage Gemeentelijke ICT kwaliteitsnormenDOC
Bijlage Gemeentelijke ICT kwaliteitsnormen -- 431.4 KB

No summary available for this document.

Bijlage GIBIT 2025DOC
Bijlage GIBIT 2025 -- 348.4 KB

No summary available for this document.

Bijlage PrijzenbladDOC
Bijlage Prijzenblad -- 211.8 KB

No summary available for this document.

Bijlage Programma van eisenDOC
Bijlage Programma van eisen -- 94.0 KB

No summary available for this document.

Bijlage Programma van wensenDOC
Bijlage Programma van wensen -- 39.3 KB

No summary available for this document.

Bijlage PvE - InformatiebeveiligingDOC
Bijlage PvE - Informatiebeveiliging -- 235.7 KB

No summary available for this document.

Bijlage ReservebankovereenkomstDOC
Bijlage Reservebankovereenkomst -- 80.7 KB

No summary available for this document.

Bijlage UsecasesDOC
Bijlage Usecases -- 219.1 KB

No summary available for this document.

Bijlage Verklaring referentiesDOC
Bijlage Verklaring referenties -- 147.4 KB

No summary available for this document.

uea_608820_20260916095551DOC
uea_608820_20260916095551 -- 563.4 KB

No summary available for this document.

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