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Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Open
Deadline
105 days left
November 01, 2026
Contract Details
Category
Restricted Procedure
Reference
063501-2026
Value
£325,000
Location
Yorkshire and the Humber, United Kingdom
Published
July 11, 2026
CPV Code
Project Timeline

Tender Published

July 07, 2026

Deadline for Questions

October 25, 2026

Submission Deadline

November 01, 2026

Contract Start Date

November 01, 2026

View Original
Budget
£325,000
Duration
36 months
Location
Yorkshire and the Humber
Type
Restricted Procedure

Original Tender Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
063501-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
063501-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
063501-2026_official.pdf

No summary available for this document.

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