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Ordering of travel management services for the Prosecutor's Office

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Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
March 30, 2026
Contract Details
Category
Services
Reference
305773
Value
€450,000
Location
Estonia
Published
February 26, 2026
CPV Code
Evaluation Criteria
Maximum service fee percentage100%
Project Timeline

Tender Published

February 26, 2026

Deadline for Questions

March 23, 2026

Submission Deadline

March 30, 2026

Tender Opening

March 30, 2026

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Budget
€450,000
Duration
36 months
Location
Estonia
Type
Services
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€324,130
Avg. Bids
2.9
Competition
Low
SME Winners
93%
100 tenders analyzed

Original Tender Description

Ordering of travel management services in accordance with the needs of the Prosecutor's Office, primarily providing travel management services outside the Republic of Estonia and, if necessary, also domestic travel services.
Green ProcurementEU FundedElectronic Submission

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75%
Estimated Win ProbabilityModerate Fit

This tender seeks a comprehensive travel management service for the Prosecutor's Office, emphasizing price-quality ratio and sustainability. A winning bid will leverage a highly competitive service fee, demonstrate robust technical capability in handling diverse travel needs, and integrate strong environmental and social value commitments.

Key Winning Messages

Unrivaled Value: Delivering the best price-quality ratio through a lean, efficient service model.

Sustainable Travel Partner: Proactively integrating environmental responsibility into every aspect of travel management.

Seamless End-to-End Service: Providing a reliable and comprehensive travel solution from booking to return.

Key Opportunities
Low service fee percentage is a primary evaluation driver.
Green procurement is a stated requirement, offering a chance to differentiate.
Framework agreement for up to three bidders allows for market entry and potential for repeat business.
The absence of explicit innovative aspects means a focus on core service excellence and value is paramount.
Key Challenges
Intense price competition due to the service fee being a key evaluation factor.

Develop a highly efficient operational model to minimize overheads and present the lowest feasible service fee percentage without compromising service quality. Clearly articulate cost-saving mechanisms within the proposal.

Ensuring comprehensive service delivery across diverse travel needs for a public sector client.

Detail robust processes for handling all types of travel requests, including complex itineraries and last-minute changes. Showcase experience with similar public sector clients and provide case studies demonstrating problem resolution.

Meeting unspecified evaluation criteria beyond price.

Proactively address all stated technical and eligibility requirements with strong evidence. Emphasize the 'best price-quality ratio' by clearly linking service features to value for money and demonstrating flexibility and reliability.

Ideal Bidder Profile
An experienced travel management company with a proven track record in providing comprehensive domestic and international travel solutions, a strong understanding of public sector procurement, a commitment to environmental sustainability, and the ability to offer a highly competitive service fee.
Key Requirements
Comprehensive travel services (domestic and international)
Ability to handle inquiries for various travel services
Complete solution from planning to problem resolution
Maximum service fee percentage of travel service cost
Commitment to environmental sustainability
Data processing in accordance with GDPR
Flexibility in service provision
Key Discriminators
A demonstrably lowest service fee percentage, supported by operational efficiency.
A proactive and measurable commitment to environmental sustainability integrated into travel booking and management processes.
Exceptional customer service and problem-solving capabilities, highlighted through case studies or testimonials.
A clear understanding of public sector travel needs and compliance requirements (e.g., GDPR).
Social Value Opportunities
Commit to promoting sustainable travel options (e.g., rail over air for shorter distances, carbon offsetting programs) and provide reporting on the environmental impact of travel booked through the service. This directly addresses the 'GREEN PROCUREMENT: Yes' requirement.
Bid Focus Areas
Service Fee PercentageHigh (implied by 'best evaluation')

Present the absolute lowest sustainable service fee percentage. Justify this by detailing operational efficiencies and technology utilization that drive down costs. Quantify potential savings for the Prosecutor's Office.

Technical Capability (Comprehensive Services, Flexibility, Price-Quality Ratio)High (implied by detailed requirements)

Provide detailed descriptions of service delivery processes, booking platforms, and support mechanisms. Emphasize flexibility in adapting to specific needs and demonstrate how the proposed service achieves the best price-quality ratio through efficiency and negotiated rates.

Environmental SustainabilityMedium to High (due to 'GREEN PROCUREMENT: Yes')

Outline specific initiatives for promoting eco-friendly travel choices, carbon footprint reduction, and reporting. Showcase any certifications or partnerships related to sustainability.

Recommendations6
Aggressively Price the Service Fee
CriticalHigh effort

The financial requirement explicitly states the lowest percentage receives the best evaluation. This must be the primary focus. Calculate the absolute lowest service fee percentage that is sustainable for your business operations. Clearly articulate the cost-saving mechanisms that enable this low fee.

Directly maximizes score in the most critical evaluation criterion.
Demonstrate End-to-End Service Capability
CriticalMed effort

The tender requires a complete solution from planning to problem resolution. Detail your processes for itinerary planning, booking, real-time support during travel, and post-travel reconciliation. Provide examples of how you handle complex or urgent travel issues.

Meets a core eligibility and technical requirement, ensuring compliance.
Integrate Measurable Sustainability Commitments
HighMed effort

As 'GREEN PROCUREMENT' is a requirement, go beyond generic statements. Propose specific actions like prioritizing rail, offering carbon offsetting options, and providing impact reports. Quantify the benefits of these initiatives.

Addresses a key tender requirement and differentiates from less committed bidders.
Leverage Joint Offers if Strategically Beneficial
HighMed effort

Joint offers are permitted. If your company has a gap in domestic travel capabilities but excels internationally, consider partnering with a domestic specialist to offer a truly comprehensive solution. Ensure the lead partner can manage the overall contract and financial aspects effectively.

Expands capability and potentially strengthens the overall offer.
Articulate 'Best Price-Quality Ratio' Clearly
MediumMed effort

While price is key, the tender also mentions 'best price-quality ratio'. Explain how your efficient operations, technology, and negotiated rates translate into superior value beyond just the lowest price. Link service features to tangible benefits for the Prosecutor's Office.

Strengthens the overall value proposition and justifies the proposed service.
Confirm GDPR Compliance Robustly
HighMed effort

The data processing agreement is a key document. Clearly state your adherence to GDPR and detail the measures taken to ensure data security and privacy throughout the travel management process. Reference the provided data processing agreement in your bid.

Meets a critical legal and technical requirement, avoiding disqualification.
Competitive Positioning
Position as the most cost-effective provider without compromising on essential service quality and reliability. Emphasize operational efficiency and lean processes. Highlight proactive sustainability measures as a value-add that aligns with public sector mandates.

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Requirements & Qualifications

38 requirements across 10 categories

Submission (12)
Mandatory (2)
Compliance (8)
Technical (12)
Financial (4)
SUBMISSION REQUIREMENTS6
--Bidders must adhere to the conditions for submitting an offer as outlined in the tender documents.
--Joint offers are permitted.
--Business secrets must be marked.
ESITAMISE NOUDED6
--Pakkumuse esitamise tingimused tuleb täita vastavalt hankedokumentidele.
--Ühispakkumised on lubatud.
--Ärisaladused tuleb märkida.
MANDATORY EXCLUSION GROUNDS1
--No specific mandatory exclusion grounds are explicitly detailed in the provided text.
ELIGIBILITY REQUIREMENTS4
--Bidders must offer comprehensive travel services.
--Bidders must be able to handle inquiries for various travel services.
--Bidders must be able to provide a complete solution from travel planning to problem resolution during travel.
TECHNICAL CAPABILITY REQUIREMENTS6
--Ability to provide comprehensive travel services, including domestic and international travel.
--Ability to arrange accommodation and flight tickets.
--Flexibility in service provision.
FINANCIAL REQUIREMENTS2
--Bidders must submit a maximum service fee percentage of the travel service cost.
--The lowest percentage will receive the best evaluation.
KOHUSTUSLIKUD NOUDED1
--Otseselt nimetatud kohustuslikke välistamispõhjusi ei ole esitatud.
VASTAVUSNOUDED4
--Pakkujad peavad pakkuma terviklikke reisiteenuseid.
--Pakkujad peavad suutma käsitleda erinevate reisiteenuste hinnapäringuid.
--Pakkujad peavad suutma pakkuda terviklikku lahendust alates reisi planeerimisest kuni reisil esineda võivate probleemide lahendamiseni.
TEHNILISED NOUDED6
--Võime pakkuda terviklikke reisiteenuseid, sealhulgas välis- ja siseriiklikke reise.
--Võime korraldada majutust ja lennupileteid.
--*Paindlikkus teenuste osutamisel.
FINANTSNOUDED2
--Pakkujad peavad esitama maksimaalse teenustasu protsendi reisiteenuse maksumusest.
--Madalaim protsent saab parima hinnangu.

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Documents

7 documents available with AI summaries

VastavustingimusedPDF
305773_vastavustingimused.pdf -- 13.5 KB

This document outlines the conditions for submitting a bid, including compliance with tender documents, joint bids, marking of trade secrets, and the presentation of bid costs.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
305773_hindamiskriteeriumid.pdf -- 4.4 KB

Bidders must submit the maximum service fee percentage of the travel service cost, where the lowest percentage receives the best evaluation.

Hankepass täiendatavate selgitustegaPDF
305773_hankepass_taiendavate_selgitustega.pdf -- 65.2 KB

The procurement pass is an initial self-declaration by the economic operator, containing the conditions set by the contracting authority and the format of expected responses, but is not a document intended for completion.

Tehniline kirjeldusDOC
305773_Lisa 1_Tehniline kirjeldus.docx -- 32.8 KB

This public procurement concerns the ordering of travel management services for the Prosecutor's Office, covering both international and domestic travel services, including accommodation and flight tickets, and requires the service provider to be flexible, offer the best price-quality ratio, and be environmentally conscious.

Andmetöötluse lepingDOC
305773_ Lisa 2_Andmetöötluse leping.docx -- 41.4 KB

This document is a data processing agreement, part of the travel arrangement services tender, and regulates the parties' rights and obligations in processing personal data according to GDPR.

LisateaveDOC
305773 Lisateave.docx -- 31.5 KB

The State Support Services Centre is procuring travel management services for the Prosecutor's Office, aiming to establish a framework agreement with up to three providers offering comprehensive travel services.

Raamlepingu projektDOC
305773_Raamlepingu projekt.docx -- 52.6 KB

This draft framework agreement defines the terms for ordering and providing travel management services to the Prosecutor's Office, covering both international and domestic travel services.

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75
Good

Tender Quality Score

This tender for travel management services is generally well-structured, with clear requirements and a reasonable timeline. However, it could benefit from more explicit details on innovation and a stronger emphasis on sustainability.

Score Breakdown

Legal Compliance75/100

The tender adheres to standard legal requirements, including a clear procedure, proper CPV code, and no reported disputes. Deadlines appear reasonable within the context of the procurement type. Regulatory compliance is assumed given the public nature of the tender.

Clarity80/100

The description of services is clear, outlining the need for comprehensive international and domestic travel management. Requirements for bidders are documented, and evaluation criteria are specified, although the weighting is implied rather than explicitly detailed for all aspects.

Completeness70/100

Most basic information is present, including estimated value, duration, and deadlines. Key documents like evaluation criteria and contract drafts are attached. However, specific details on financing conditions beyond 'according to the framework agreement project' are minimal.

Fairness85/100

The tender promotes fairness through e-submission and e-procurement. Access to documents is provided, and the value is disclosed. Objective criteria are used for evaluation, and the limit of three participants for framework agreements ensures competition. No specific company tailoring is evident.

Practicality65/100

E-submission and e-procurement are supported. The contract start date is not explicitly stated but can be inferred from the duration and opening date. Financing information is vague, and while the duration is clear, the practicalities of managing a framework agreement with up to three providers could be further elaborated.

Data Consistency90/100

Key fields such as title, reference, organization, value, and dates are populated. There are no indications of suspension or disputes, and the dates provided are logically sequenced.

Sustainability50/100

Green procurement and social criteria are mentioned as characteristics. However, the specific implementation or weighting of these aspects within the evaluation criteria is not detailed, suggesting a moderate rather than strong focus.

Strengths

Clear description of required comprehensive travel services
Use of e-procurement and e-submission
Disclosure of estimated value and contract duration
Inclusion of green procurement and social criteria

Concerns

Limited detail on specific financing conditions
Lack of explicit weighting for all evaluation criteria
Sustainability aspects could be more concretely defined and weighted

Recommendations

1. Provide more specific details on the financing conditions beyond the framework agreement reference.
2. Clearly define the weighting for all evaluation criteria, including sustainability and social aspects.
3. Elaborate on how innovation will be assessed or encouraged within the service provision.

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