Tenders

Riigikohtu reisikorraldusteenuse ostmine 2026-2027. aastal

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This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
October 10, 2025
Contract Details
Category
Services
Reference
300261
Value
€115,000
Location
Estonia
Published
September 15, 2025
Organization
CPV Code
Project Timeline

Tender Published

September 15, 2025

Deadline for Questions

October 03, 2025

Submission Deadline

October 10, 2025

Tender Opening

October 10, 2025

Contract Start Date

January 01, 2026

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Budget
€115,000
Duration
Not specified
Location
Estonia
Type
Services
Market Benchmark
Avg. Winning Price
€324,130
Avg. Bids
2.9
Competition
Low
SME Winners
93%
100 tenders analyzed

Original Tender Description

Riigihanke ese on reisikorraldusteenuse ostmine riigihanke avatud hankemenetluse eesmärgi ja tingimuste kohaselt raamlepingu alusel. Raamlepingu ese on üldtingimuste kokkulepe tellijale ameti- ja koolitusreisiteenuste, milles sisalduvad sobiva reisiplaani koostamine koos transpordi ja ööbimisega üle kogu maailma; lennu-, laeva-, bussi- ja rongipiletite broneerimine ja müük üle maailma (sh piletite soodushinnad), v.a Eesti-sisesed bussi- ja rongipiletid; majutusteenuse broneerimine ja müük üle maailma (sh soodushinnad); reisikindlustuse vormistamine ja müük; viisade vormistamine; reisidokumentide kättetoimetamine, lähtudes pakkujate pakkumustest ja riigihanke alusdokumentidest, sh tehnilisest kirjeldusest.
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Requirements & Qualifications

23 requirements across 5 categories

Submission (5)
Mandatory (4)
Compliance (6)
Technical (5)
Financial (3)
SUBMISSION REQUIREMENTS5
--Completed official bid form (Lisa 2) showing only the fixed commission percentage
--Company brief incl. price list, global partner roster, licence & IATA certificates
--CVs proving the two IATA-certified Estonian-speaking consultants are on payroll
MANDATORY QUALIFICATIONS4
--Hold a valid Estonian travel-agency / tour-operator licence (tegevusluba) or equivalent for cross-border travel services
--Possess direct access to global airline / rail / ferry reservation systems (e.g. Amadeus, Sabre)
--Be an accredited IATA agent (or document equivalent worldwide ticketing capability)
COMPLIANCE REQUIREMENTS6
--Accept all tender conditions without reservation – any deviation = automatic rejection
--Operate under a 24-hour multilingual emergency support model (Estonian + at least English)
--Guarantee full pass-through of all supplier discounts, rebates and net prices to Riigikohus
TECHNICAL REQUIREMENTS5
--Worldwide coverage: book and ticket flights, ferries, trains (international), hotels, visas, travel insurance and deliver physical/e-tickets
--≤ 24 h turnaround for multi-option quotations on every request
--≤ 3 calendar-day courier delivery of hard documents (visas, paper tickets, etc.) anywhere in Estonia
FINANCIAL REQUIREMENTS3
--Quoted fixed service-fee percentage (max 2 decimals) must be positive (>0 %) and remain unchanged for 2 years
--Fee percentage will be the sole award criterion – lowest bid wins
--Frame contract value estimate €115 000 over 2026-2027; individual trip budgets may vary

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Documents

7 documents available with AI summaries

VastavustingimusedPDF
300261_vastavustingimused.pdf -- 5.8 KB

To bid on this €115k 2026-2027 travel-services framework tender, you must (mandatory) submit the official bid form, include a company brief with price list, and field two IATA-certified, native-level Estonian-speaking travel consultants; failure to provide any of these items or to confirm full compliance with all tender conditions will result in automatic rejection.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
300261_hindamiskriteeriumid.pdf -- 2.9 KB

The Riigikohus will award a 2-year €115k framework for global travel-arrangement services solely on the lowest intermediary commission percentage (mandatory bid in Annex 2), so any travel agency that can issue worldwide tickets/accommodation and is willing to quote the smallest margin should bid.

Hankepass täiendatavate selgitustegaPDF
300261_hankepass_taiendavate_selgitustega.pdf -- 63.3 KB

Riigikohus seeks a 2-year travel-management partner (€115k) who can, on a mandatory basis, book worldwide flights, ships, trains, hotels, visas, insurance and deliver tickets/documents for official & training trips, but no specific turnover, staff or prior-state-contract thresholds are stated in this exclusion-grounds document.

Lisa 1 Tehniline kirjeldusPDF
Lisa 1 Tehniline kirjeldus.pdf -- 165.1 KB

Travel agencies must (mandatory) provide worldwide full-service business-travel management (24 h multilingual support, visas, insurance, ticketing, accommodation) with guaranteed best-net prices, pass-through of all supplier discounts, ≤24 h multi-option quotations, 3-day max document courier, free booking changes and credit-line, and submit a binding discount list plus partner roster; only firms able to meet these strict service levels and price-transparency rules should bid on the €115k two-year Estonian Supreme Court framework.

Lisa 2 Pakkumuse vormDOC
Lisa 2 Pakkumuse vorm.docx -- 20.6 KB

This is a mandatory-fee tender where the Supreme Court of Estonia will select a travel agency based solely on the lowest fixed-percentage service fee (max 2 decimals, no zero/negative bids) added to worldwide travel services’ purchase prices, which must not exceed the service providers’ official rates, for a 2-year framework agreement worth €115k.

Lisa 3 Raamlepingu projektPDF
Lisa 3 Raamlepingu projekt.pdf -- 203.7 KB

Riigikohus seeks a 2026–2027 framework partner (est. €115k) who can provide worldwide business & training travel services—mandatory: global flight/ferry/train (excl. domestic) & accommodation booking, visa/insurance handling, document delivery, ≤24h quote turnaround, and a commission cap that cannot be exceeded; each trip is then awarded to the framework member offering the most economically advantageous route, duration, transfers, lodging proximity and coverage.

Riigihanke alusdokumendid (RAD)PDF
Riigihanke alusdokumendid (RAD).pdf -- 234.3 KB

Riigikohus otsib kuni 115 000 € raamlepinguga reisikorraldajat, kes kohustuslikult suudab pakkuda ülemaailmset ameti- ja koolitusreiside kompleksteenust (transport, majutus, piletid, kindlustus, viisad, dokumentide kättetoimetamine) – eelduseks on reisibüroo/teisaldatavate reisiteenuste osutamise tegevusluba ja globaalne broneerimissüsteemide ligipääs.

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