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Mystery Shopping

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In brief

SNCB-Procurement wishes to conclude a framework agreement for mystery shopping services to measure, monitor, and improve service quality for travellers within its railway network. This contract, valued at 500,000 EUR, is for Belgium, with a duration of 48 months. The submission deadline is 30 November 2026. The notice, tender documents, and submission instructions are available on the publicprocurement.be portal.

Updated November 12, 2026

Deadline
15 days left
November 30, 2026
Contract Details
Category
Other
Reference
WS3171261058
Value
€500,000
Location
BE, Belgium
Published
November 08, 2026
Organization
SNCB-Procurement
CPV Code
Project Timeline

Tender Published

October 29, 2026

Deadline for Questions

November 23, 2026

Submission Deadline

November 30, 2026

View Original

Key facts

Buyer
SNCB-Procurement
Estimated value
€500,000
Deadline
15 days left
CPV Code
79310000-0 — Market research services
Procedure
Negotiated procedure with prior call for competition
Source
Procurement Portal
Budget
€500,000
Duration
48 months
Location
BE
Type
Other

Original Tender Description

La SNCB souhaite conclure un accord-cadre relatif à la réalisation de prestations de mystery shopping visant à mesurer, suivre et améliorer la qualité de service délivrée aux voyageurs au sein de son réseau ferroviaire. L'objectif du marché est d'évaluer de manière indépendante et objective l'expérience client aux différents points de contact entre les voyageurs et les collaborateurs ou partenaires de la SNCB. Les observations réalisées devront notamment permettre d'analyser la qualité de l'accu

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

Avis de marché (publicprocurement.be)DOC

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D7309 Guide de sélection - WS317161058 Mystery Shopping FV261019.pdfPDF
D7309 Guide de sélection - WS317161058 Myster...

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D7309 Selectieleidraad - WS3171261058_Mystery Shopping.pdfPDF
D7309 Selectieleidraad - WS3171261058_Mystery...

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