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Contact Centre as a Service Solution and Mobile App

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
December 10, 2025
Contract Details
Category
Restricted Procedure
Reference
007396-2026
Value
£1,268,727
Location
Greater Manchester, United Kingdom
Published
July 30, 2026
Organization
Cheshire East Council
CPV Code
Project Timeline

Tender Published

January 28, 2026

Deadline for Questions

December 03, 2025

Submission Deadline

December 10, 2025

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View Original
Budget
£1,268,727
Duration
Not specified
Location
Greater Manchester
Type
Restricted Procedure

Original Tender Description

Contract for the provision of network services a supplier that can support and maintain the existing NICE product - CXOne telephony system. To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement. This contract is awarded under the Crown Commercial Service - Network Services 3 RM6116 Lot 4C - Contact Centre Solutions.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
007396-2026_ocds_record.json

This OCDS record details a completed tender for an IT Service Management (ITSM) software and support system, specifically the Halo IT Service Management Tool, encompassing incident, request, problem, change, and configuration management.

OCDS Release PackageDOC
007396-2026_ocds_release.json

This OCDS Release Package details a completed contract for Cheshire East Council seeking a supplier to provide network services, including support for the NICE CXOne telephony system and infrastructure solutions, awarded under CCS Network Services 3 RM6116 Lot 4C.

Official PDF VersionPDF
007396-2026_official.pdf

Cheshire East Council has awarded a contract for Contact Centre as a Service Solution and Mobile App, covering network services to support and maintain the existing NICE CXOne telephony system, valued at £1,268,727 under the Crown Commercial Service framework.

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