Microsoft Product Support and Consulting Services
ClosedOriginal Tender Description
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24 requirements across 5 categories
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Documents
11 documents available with AI summaries
This document outlines tender submission conditions, including requirements for joint bidders, declaration of business secrets, confirmation of bid compliance, and mandatory Microsoft Solutions Partner status and a support agreement.
This document is an application form for tender participation, requiring bidders to provide their company name, registration code, address, contact persons' details, and the basis for the contract signatory's authority.
The bid must include a detailed price offer for Microsoft product support and consultation services' monthly fee, as well as overtime rates, considering the specified minimum volumes and conditions.
This document describes the tender evaluation methodology, where the sole evaluation criterion is the offer price (100% weight), with the lowest price receiving maximum points.
This document outlines mandatory exclusion grounds, including criminal offenses, tax debts, and sanctions, requiring bidders to confirm their absence.
This document outlines the mandatory ethical principles and conduct standards for Eesti Energia Group partners, including zero tolerance for fraud and corruption, with non-compliance potentially leading to termination of cooperation.
This draft procurement contract outlines the terms for providing Microsoft product support and consulting services, including the subject matter, duration (expected 01.02.2026 – 31.01.2027, with extension option), maximum financial volume (120,000 euros), and payment terms, covering monthly fees and overtime rates.
This document provides general instructions for bidders, outlining the tender's subject matter, contract duration, requirements for bidders and bids, including conditions for relying on other entities' resources and handling exclusion grounds.
This document is a draft personal data processing agreement outlining the service provider's obligations to ensure GDPR compliance when processing personal data on behalf of Eesti Energia for Microsoft product support and consulting services.
This document outlines the scope of the Microsoft product support and consulting services procurement, including reactive and proactive support for cloud and on-premise services, 24/7 readiness for critical incidents, English language service, and a monthly fee covering at least 20 specialist working hours.
This document outlines the mandatory occupational health and safety requirements for Eesti Energia's contract partners, aiming to ensure a safe working environment and prevent accidents and occupational diseases.
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Tender Quality Score
This tender for Microsoft support services is generally well-documented with clear requirements and an objective evaluation criterion. However, a highly specific eligibility requirement for "Microsoft Solutions Partner status" significantly limits competition, and there are minor inconsistencies in contract duration and a complete lack of sustainability considerations.
Score Breakdown
The tender provides a reasonable submission deadline and correctly assigned CPV codes. However, the formal procedure type ('LM', 'Type T') is not clearly defined using standard terminology, which is a minor formal weakness.
Requirements, evaluation criteria (100% price), and performance conditions are generally clear and well-documented. A minor inconsistency exists regarding the contract duration between the basic information (36 months) and the detailed description/contract draft (1+1 years), though the documents clarify the latter.
All essential information such as title, reference, organization, deadlines, and value are provided. Requirements and evaluation criteria are defined, and all relevant documents are attached. However, the duration inconsistency and vague location information ('Location Info: .') slightly detract from overall completeness.
The tender offers full document access, discloses the estimated value, provides reasonable deadlines, and uses objective evaluation criteria (100% price) with e-procurement enabled. However, the mandatory 'Microsoft Solutions Partner status' requirement is highly specific and significantly restricts competition, potentially tailoring the tender to a very limited pool of providers.
Electronic submission is supported, the contract start date is known, and financing information is referenced in the documents. The duration is clarified within the tender documents. While a direct document URL isn't explicitly provided, e-procurement implies accessibility.
Most key fields are populated, and there are no detected suspensions or disputes. However, there is a significant inconsistency in the stated contract duration (36 months vs. 1+1 years). Additionally, 'Value Classified: Yes' contradicts the explicit disclosure of the estimated value.
The tender lacks any explicit mention of green procurement, social aspects beyond general ethical principles, or innovation focus. It is also not EU funded, which often correlates with higher sustainability standards.
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