Service Design for Embedding Positive Cultures in Residential Care across Wales

Social Care Wales is looking for two experienced, independent suppliers to help shape and test a new programme designed to build positive, relationship centred cultures in adult social care across Wales. The programme aims to “help care providers nurture, measure and sustain positive, relationship centred cultures.” This work is funded through the Rayne Foundation’s Better Carers Better Careers initiative and will run across multiple years. The programme is split into two lots, each with a distinct focus but designed to work closely together. The contract will be divided into the following Lots, and Social Care Wales intends to appoint one provider per Lot. Suppliers may bid for one or both Lots; however, a Supplier awarded one Lot will not be eligible to be awarded the other. Lot 1 – Codesigning and Testing New Leadership Support and a Self-Assessment Tool This supplier will: - Recruit six adult social care providers to act as pilot sites. - Run co design workshops with leaders, managers, frontline workers and stakeholders. - Develop a Theory of Change and work with the supplier leading the evaluation to shape the evaluation approach. - Collect and support high-quality data throughout the programme. - Carry out baseline, midpoint and final culture assessments at each site. - Provide tailored support such as coaching or team learning. - Produce: ~ A Service Design Report explaining what was created, how it was tested and what was learned. ~ A Tool Design and Testing Report for a new bilingual digital/printable self assessment tool. Lot 2 – Evaluation and Impact Assessment This supplier will: - Design and deliver a mixed methods evaluation to understand how the programme works and what difference it makes. - Assess whether the user research, leadership support and self-assessment tool were delivered as intended. - Explore outcomes for staff, leaders, providers, people using services and the wider system. - Capture lived experience across the six pilot sites using ethical, inclusive methods. - Produce: ~ A full evaluation framework and data collection plan. ~ Regular progress and insight reports. ~ A final bilingual evaluation report with findings, case studies and recommendations. ~ A bilingual stakeholder presentation. Cross cutting Requirements Both suppliers must: - Work collaboratively with each other, Social Care Wales, Care Inspectorate Wales and the Rayne Foundation’s evaluators. - Deliver inclusive, accessible activities that reflect the diversity of the Welsh social care workforce. - Use secure digital tools for engagement and data collection. - Carry out at least 20 engagement activities (e.g., workshops, interviews, focus groups). - Meet all requirements for data protection, ethics, bilingual delivery and Social Care Wales branding.