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Queue management system license rental

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
March 31, 2026
Contract Details
Category
Supplies
Reference
168395
Value
€18,000
Location
Riga, Latvia
Published
March 16, 2026
CPV Code
Evaluation Criteria
Financial proposalPrice
Experience in providing similar servicesExperience
Technical proposalTechnical
Project Timeline

Tender Published

March 16, 2026

Deadline for Questions

March 24, 2026

Submission Deadline

March 31, 2026

Tender Opening

March 31, 2026

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Budget
€18,000
Duration
12 months
Location
Riga
Type
Supplies
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€171,259
Avg. Bids
1.3
Competition
Low
SME Winners
98%
736 tenders analyzed

Original Tender Description

Queue management system license rental

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Win Strategy

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75%
Estimated Win ProbabilityModerate Fit

This tender for queue management system licenses presents a moderate competition opportunity. A winning strategy will focus on demonstrating robust technical capability, competitive pricing, and a clear understanding of the hospital's operational needs, despite the absence of explicit evaluation criteria. Proactive engagement and a well-structured, compliant bid are crucial.

Key Winning Messages

Reliable and Efficient Queue Management for Enhanced Patient Experience

Cost-Effective and Compliant Licensing Solution for Public Healthcare

Key Opportunities
Absence of explicit evaluation criteria allows for strategic emphasis on key strengths.
The relatively low estimated value (18000 EUR) might deter larger, less agile competitors, creating an opening for specialized providers.
Opportunity to proactively define the 'best value' proposition through a strong technical and financial proposal, given the lack of specified criteria.
Key Challenges
Lack of specified evaluation criteria makes it difficult to precisely tailor the bid to the contracting authority's priorities.

Conduct thorough due diligence on the contracting authority's past procurements and operational needs. Focus on universally valued aspects like reliability, ease of use, and cost-effectiveness. Structure the bid to clearly articulate benefits that align with a public hospital's mission (e.g., patient flow, staff efficiency).

Potential for a price-driven competition due to the lack of detailed evaluation criteria, especially given the estimated value.

Develop a highly competitive pricing strategy that balances profitability with market value. Clearly articulate the total cost of ownership and the value proposition beyond just the license fee (e.g., support, training, scalability).

Ensuring all mandatory requirements and submission guidelines are met perfectly, as any oversight could lead to disqualification.

Implement a rigorous internal review process for all bid documents. Assign a dedicated bid manager to oversee compliance and ensure all sections are completed accurately and in the correct format. Utilize checklists based on tender requirements.

Ideal Bidder Profile
A software vendor with a proven track record in providing and supporting queue management systems, specifically within the healthcare sector. The ideal bidder possesses strong financial stability, a clear understanding of public procurement regulations in Latvia, and the ability to offer a cost-effective, reliable, and scalable solution. Experience with similar public sector entities would be advantageous.
Key Requirements
Mandatory exclusion grounds compliance
Registration in the relevant commercial register
Necessary licenses and permits
Demonstrated financial stability
Experience in providing similar services
Detailed technical proposal outlining the solution
Meeting specific performance standards for the queue management system
Competitive financial proposal reflecting market value
Submission in the specified format and by the deadline
Key Discriminators
Demonstrated understanding of healthcare-specific queue management challenges and solutions.
A highly competitive and transparent pricing model.
Exceptional customer support and implementation expertise tailored for a hospital environment.
Social Value Opportunities
While 'Social Aspects: No' is stated, consider a brief mention of how the system can indirectly contribute to social value by improving patient flow and reducing wait times, leading to a better patient experience and potentially freeing up staff time for more critical care tasks.
Bid Focus Areas
Technical Capability

Provide a detailed, clear, and concise technical proposal that directly addresses the implied needs of a hospital. Highlight system reliability, scalability, ease of integration (if applicable), and user-friendliness for both staff and patients. Use case studies or testimonials from similar organizations if possible.

Financial Proposal

Offer a competitive price that reflects the market value and the estimated budget. Ensure the pricing is transparent and easy to understand, with no hidden costs. Consider offering tiered pricing or value-added services that can be justified by their benefit to the hospital.

Compliance and Eligibility

Ensure absolute adherence to all mandatory exclusion grounds and eligibility requirements. Provide all necessary documentation promptly and accurately. This forms the foundation of a credible bid.

Recommendations7
Thoroughly review 'Iepirkuma priekšmeta prasības, 1.versija'
CriticalMed effort

This document is crucial as it outlines exclusion conditions, selection criteria (even if not explicitly weighted), technical specifications, and financial proposal requirements. A deep understanding of this document is paramount for bid success.

Ensures bid compliance and addresses all stated requirements.
Proactively define 'best value' in the technical proposal
HighHigh effort

Since evaluation criteria are not specified, the technical proposal must clearly articulate how the proposed solution offers the best value for money, considering factors like system efficiency, reliability, user experience, and long-term operational benefits for the hospital.

Positions the bid as a superior choice, even without explicit weighting.
Highlight healthcare sector experience
HighMed effort

If the bidder has experience with other hospitals or healthcare facilities, this should be a prominent feature of the bid. Emphasize understanding of patient privacy, workflow optimization in a clinical setting, and the unique demands of a hospital environment.

Builds trust and demonstrates relevant expertise.
Rigorous compliance check for exclusion grounds and eligibility
CriticalMed effort

Double-check all mandatory exclusion grounds and eligibility requirements against the bidder's status and documentation. Any lapse here is an automatic disqualification.

Prevents disqualification.
Develop a competitive and transparent pricing strategy
HighMed effort

Given the lack of explicit evaluation criteria, pricing is likely to be a significant factor. The financial proposal must be competitive, reflecting market value, and clearly presented to avoid any ambiguity.

Increases competitiveness and avoids price-related objections.
Subtly link system benefits to patient experience
LowLow effort

Although social aspects are not explicitly required, a brief mention of how efficient queue management improves patient flow and reduces stress can add a positive, albeit minor, dimension to the bid.

Adds a positive qualitative aspect.
Ensure submission in the specified format and by the deadline
HighMed effort

Strictly adhere to all submission format requirements and the deadline. Late or incorrectly formatted submissions are typically rejected without review.

Ensures the bid is considered.
Competitive Positioning
Position the bid as the most reliable and cost-effective solution for Paula Stradiņa Clinical University Hospital, emphasizing operational efficiency and a seamless patient journey. Highlight the bidder's ability to deliver a robust system with minimal disruption and excellent ongoing support, thereby offering superior long-term value.

Competitors

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Requirements & Qualifications

12 requirements across 5 categories

Submission (3)
Mandatory (1)
Compliance (3)
Technical (3)
Financial (2)
SUBMISSION REQUIREMENTS3
--Bids must be submitted by the deadline of 2026-03-31T10:00:00.
--Bids must be submitted in the specified format.
--All required documentation must be included with the bid.
MANDATORY EXCLUSION GROUNDS1
--Bidders shall not be subject to any of the grounds for exclusion specified in the Public Procurement Law.
ELIGIBILITY REQUIREMENTS3
--Bidders must be registered in the relevant commercial register.
--Bidders must have the necessary licenses and permits to operate.
--Bidders must demonstrate financial stability.
TECHNICAL CAPABILITY REQUIREMENTS3
--Bidders must have experience in providing similar services.
--Bidders must provide a detailed technical proposal outlining their solution.
--Bidders must meet specific performance standards for the queue management system.
FINANCIAL REQUIREMENTS2
--Bidders must submit a financial proposal.
--The financial proposal should be competitive and reflect the market value.

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Documents

2 documents available with AI summaries

Iepirkuma priekšmeta prasības, 1.versijaPDF
168395_PD.ANY_1_1_1_20260316175537.pdf -- 102.3 KB

This document outlines the requirements for bidders participating in a tender for the rental of queue management system licenses, detailing exclusion conditions, selection criteria, technical specifications, and financial proposal requirements.

NolikumsDOC
Nolikums_55.docx -- 92.8 KB

This document contains the regulations for a tender process organized by Riga's Paula Stradins Clinical University Hospital for the rental of queue management system licenses.

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75
Good

Tender Quality Score

This tender for queue management system licenses is generally well-structured, with clear basic information and a reasonable deadline. However, concerns exist regarding document access and the specification of evaluation criteria.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general public procurement law, including the use of a proper CPV code and a clear procedure. Deadlines are reasonable, and no disputes are indicated. The mention of mandatory exclusion grounds aligns with regulatory requirements.

Clarity80/100

The title and description are clear. The AI-extracted requirements provide a good overview of what is expected from bidders. The attached documents are described as outlining requirements and regulations, contributing to clarity.

Completeness70/100

Most basic information is present, including the organization, estimated value, and contract duration. However, the 'Issues' section flags restricted document access, which impacts the completeness of information available to potential bidders.

Restricted document access
Fairness85/100

The tender is an open procedure, and the estimated value is disclosed. The AI-extracted requirements are objective. However, the 'Issues' section explicitly mentions 'Restricted document access', which is a significant concern for fairness and full document access for all potential bidders.

Restricted document access
Practicality65/100

The tender specifies e-procurement, which is a positive aspect. However, the 'Issues' section notes 'No e-submission', which contradicts the 'E-Procurement' characteristic and raises questions about the practical submission process. The contract start date is not explicitly mentioned.

No e-submission indicated despite e-procurement characteristic
Contract start date not explicitly specified
Data Consistency90/100

Key fields such as title, reference, organization, and deadlines are populated. The dates provided (reveal, submission, opening) are logically ordered. No suspensions or disputes are indicated, contributing to good data consistency.

Sustainability50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation focus. It is also not indicated as EU funded, suggesting a lack of specific sustainability considerations.

No explicit green procurement criteria
No explicit social criteria

Strengths

Clear basic information and title
Reasonable submission deadline
Estimated value disclosed
CPV code provided
Open procedure and e-procurement characteristic

Concerns

Restricted document access
Missing explicit evaluation criteria
Potential contradiction regarding e-submission
Lack of sustainability considerations

Recommendations

1. Ensure full and unrestricted access to all tender documents for all potential bidders.
2. Clearly specify the evaluation criteria to enhance transparency and fairness.
3. Clarify the e-submission process to align with the e-procurement characteristic.

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