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Purchase, implementation, integration, support and further optimization of call center software.

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In brief

Ziekenhuisnetwerk Antwerpen is procuring call center software for acquisition, implementation, integration, support, and optimization in Belgium. The estimated value is 3,278,500 EUR, and the contract duration is 48 months. This aims to improve accessibility, efficiency, uniformity, and quality of telephone services and appointment scheduling. The deadline for submission is 23 November 2026. Details are on publicprocurement.be.

Updated October 23, 2026

Deadline
30 days left
November 23, 2026
Contract Details
Category
Other
Reference
2026-3114
Value
€3,278,500
Location
BE, Belgium
Published
October 16, 2026
CPV Code
Project Timeline

Tender Published

October 23, 2026

Deadline for Questions

November 16, 2026

Submission Deadline

November 23, 2026

View Original

Key facts

Buyer
Ziekenhuisnetwerk Antwerpen
Estimated value
€3,278,500
Deadline
30 days left
CPV Code
48200000-0 — Networking, Internet and intranet software package
Source
Procurement Portal
Budget
€3,278,500
Duration
48 months
Location
BE
Type
Other

Original Tender Description

ZAS wenst geïntegreerde en toekomstgerichte tooling te verwerven ter ondersteuning van centrale afsprakenplanning, centrale telefonie en decentrale secretariaten. De huidige callcentersoftware ondersteunt de schaal, complexiteit en toekomstambities van ZAS onvoldoende. Met deze opdracht wil ZAS bereikbaarheid, efficiëntie, uniformiteit en kwaliteit van de telefonische dienstverlening en afsprakenplanning structureel verbeteren.
All open tenders in Belgium

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

Avis de marché (publicprocurement.be)DOC

No summary available for this document.

2026-3114_ZAS_Selectieleidraad_Futureproof_Tooling - bijlages.docxDOC
2026-3114_ZAS_Selectieleidraad_Futureproof_To...

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2026-3114_ZAS_Selectieleidraad_Futureproof_Tooling.docxDOC
2026-3114_ZAS_Selectieleidraad_Futureproof_To...

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