Looking to bid on government tenders? See our TaaS tender preparation service
Tenders

Customer Service Contact System

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

Browse Active Tenders
Deadline
Expired
Contract Details
Category
Services
Reference
2025-019202
Value
€506,500
Location
Helsinki-Uusimaa, Finland
Published
April 17, 2026
Organization
Veikkaus Oy
CPV Code
Project Timeline

Tender Published

January 16, 2025

View Original
Budget
€506,500
Duration
Not specified
Location
Helsinki-Uusimaa
Type
Services

Original Tender Description

Customer Service Contact System The aim of the procurement is to find a customer service system that considers Veikkaus’ future needs and offers a clear opportunity to raise the level of customer service operational activities, its management and quality control. The system is easy and intuitive to use and enables agents to see all information that is relevant. Part of the procurement is also an implementation project. The implementation project ends with the contact center system ready for serv

Run Risk Analysis

Identify potential risks, inconsistencies, and red flags across all tender documents. Get a detailed risk report with severity levels and mitigation recommendations.

Login

Win Strategy

Get an AI-powered winning strategy tailored to this tender. Includes win probability score, key opportunities and challenges, recommended bid focus areas, competitive positioning insights, and actionable recommendations to maximize your chances.

Login

Competitors

Upgrade to see which companies are likely to bid on this tender, based on historical procurement data.

Login

Requirements & Qualifications

AI extracts and organizes all requirements from tender documents — mandatory qualifications, technical specifications, financial conditions, and submission rules — clearly categorized so you know exactly what's needed to bid.

Login

Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

Get AI-generated summaries of all tender documents. Quickly understand what each document contains without reading hundreds of pages — covering scope, conditions, evaluation criteria, and key obligations.

Login

Quality Score

Comprehensive quality analysis of this tender scoring legal compliance, clarity, completeness, fairness, practicality, data consistency, and sustainability on a 0-100 scale with detailed breakdown and recommendations.

Login
✨Want us to handle this tender?Let's Win This Tender

Add to Pipeline