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Tenders

TR5622 – Electric Ireland Customer Care Support Services

Open
Deadline
21 days left
September 17, 2026
Contract Details
Category
Other
Reference
8852022
Value
Not disclosed
Location
Dublin, Ireland
Published
August 19, 2026
CPV Code
Project Timeline

Tender Published

August 18, 2026

Deadline for Questions

September 10, 2026

Submission Deadline

September 17, 2026

Budget
Not disclosed
Duration
36 months
Location
Dublin
Type
Other

Original Tender Description

Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.

Risk Analysis

Risk analysis is not yet available for this country's tenders. Currently supported: Estonia, Latvia, Lithuania, Poland, France, UK, Denmark, Netherlands, Norway, and Finland.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

6 documents available with AI summaries

Contract Notice PDFPDF
8852022_contract_notice.pdf

No summary available for this document.

Section E - OSP Pricing template.xlsxXLS
Section E - OSP Pricing template.xlsx

No summary available for this document.

TR5622 - Section A Information and Guidance Notes.docxDOC
TR5622 - Section A Information and Guidance N...

No summary available for this document.

TR5622 - Section B Selection Criteria.docxDOC
TR5622 - Section B Selection Criteria.docx

No summary available for this document.

TR5622 - Section C Scope of Services.docxDOC
TR5622 - Section C Scope of Services.docx

No summary available for this document.

TR5622 - Section D Instructions to Tenderers.docxDOC
TR5622 - Section D Instructions to Tenderers....

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