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Invitation to market dialogue: Contact Center system

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In brief

Kansaneläkelaitos is seeking a Contact Center system as a software service (SaaS), including implementation and continuous services, in Finland. The estimated value is 1075105 EUR. The deadline for submission is 23 November 2026. The notice, tender documents, and submission instructions are available on the tarjouspalvelu.fi portal.

Updated November 13, 2026

Deadline
8 days left
November 23, 2026
Contract Details
Category
Other
Reference
2026-061679
Value
€1,075,105
Location
Helsinki-Uusimaa, Finland
Published
November 07, 2026
Organization
Kansaneläkelaitos
CPV Code
Project Timeline

Tender Published

November 10, 2026

Deadline for Questions

November 16, 2026

Submission Deadline

November 23, 2026

View Original

Key facts

Buyer
Kansaneläkelaitos
Estimated value
€1,075,105
Deadline
8 days left
CPV Code
48000000 — Software package and information systems
Procedure
Open procedure
Source
Finnish Procurement Portal
Budget
€1,075,105
Duration
Not specified
Location
Helsinki-Uusimaa
Type
Other

Original Tender Description

Kutsu markkinavuoropuheluun: Contact Center järjestelmä Kohde: Hankinnan kohteena on tilaajan käyttöön ohjelmistopalveluna (SaaS) tuotettava Contact Center -järjestelmäkokonaisuus, sen käyttöönottoprojekti sekä järjestelmäkokonaisuuteen liittyvät jatkuvat palvelut. Hankintaan kuuluvat myös sopimuksessa määritellyt rajapinnat ja integraatiot sekä erikseen tilattavat asiantuntijapalvelut ja muut työt. Hankittavalta ohjelmistopalvelulta odotetaan kyvykkyyttä muun muassa monikanavaisuuteen, mukaan

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