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Customer experience measurement and analysis solution

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In brief

Työllisyys-, kehittämis- ja hallintokeskus is procuring a customer experience measurement and analysis solution. This procurement is for Finland, with a submission deadline of 7 December 2026. Notice, tender documents and submission instructions are available on tarjouspalvelu.fi.

Updated November 13, 2026

Deadline
22 days left
December 07, 2026
Contract Details
Category
Services
Reference
2026-061385
Value
Not disclosed
Location
Northern and Eastern Finland, Finland
Published
November 07, 2026
CPV Code
Project Timeline

Tender Published

November 08, 2026

Deadline for Questions

November 30, 2026

Submission Deadline

December 07, 2026

View Original

Key facts

Buyer
Työllisyys-, kehittämis- ja hallintokeskus
Deadline
22 days left
CPV Code
72000000 — IT services: consulting, software development, Internet and support
Procedure
Open procedure
Source
Finnish Procurement Portal
Budget
Not disclosed
Duration
Not specified
Location
Northern and Eastern Finland
Type
Services

Original Tender Description

Asiakaskokemuksen mittaus- ja analysointiratkaisu Hankinnan tavoitteena on kilpailuttaa Tilaajaorganisaation tarpeisiin skaalautuva SaaS-ratkaisu, joka kerää asiakaspalautetta automatisoidusti eri kanavista, analysoi palautteen tekoälyn avulla asiakasymmärrykseksi ja kehittämiskohteiksi sekä tuo tulokset eri organisaatiotasojen johtamisen ja kehittämisen käyttöön raportoinnin, rajapintojen ja integraatioiden avulla. Hankinnan sisältö, vaatimukset ja ehdot on kuvattu tarkemmin tarjouspyynnön lii

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