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Audience Interactive Social Media Toolkit

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Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
January 29, 2026
Contract Details
Category
Open Procedure
Reference
008224-2026
Value
Not disclosed
Location
Inner London - West, United Kingdom
Published
September 26, 2026
CPV Code
Project Timeline

Tender Published

January 29, 2026

Deadline for Questions

January 22, 2026

Submission Deadline

January 29, 2026

Contract Start Date

February 16, 2026

View Original
Budget
Not disclosed
Duration
36 months
Location
Inner London - West
Type
Open Procedure

Original Tender Description

The BBC currently relies on IMI Social to capture, route, and curate audience contributions from SMS, social media, and WhatsApp, integrating them into BBC production workflows. This enables various on-air applications, such as reading SMS messages on the radio, playing WhatsApp voice notes, and rendering audience data for on-screen graphics. The platform processes millions of messages each month across radio, podcasts, news, and TV. Audience contributions via social media and SMS are a vital editorial component of live radio and TV programmes, often shaping content in real-time. Approximately 4,000 BBC users rely on the system to receive, moderate, and publish around four million messages per month. To ensure continuity, the BBC is procuring a new web-based Social Audience Engagement Solution. A well-structured system will provide key benefits including compliance, auditability, and adherence to governance models. Without it, there is a risk of operational gaps and non-compliance, potentially disrupting editorial workflows and impacting regulatory assurance.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
008224-2026_ocds_record.json

The BBC is seeking a new web-based Social Audience Engagement Solution to manage millions of audience contributions from SMS, social media, and WhatsApp for live broadcasts, ensuring compliance and auditability.

OCDS Release PackageDOC
008224-2026_ocds_release.json

This OCDS Release Package details the BBC's procurement of a new web-based Social Audience Engagement Solution, outlining the contracting authority and the awarded supplier, Bionics Corporation Ltd, for managing audience contributions.

Official PDF VersionPDF
008224-2026_official.pdf

This document is a contract award notice from the BBC, announcing that Bionics Corporation Ltd has been awarded a £2.6 million contract for a web-based Social Audience Engagement Solution to manage audience contributions across multiple platforms.

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