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AO2027 - Level 1 (N1) Assistance

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In brief

Office cantonal des systèmes d'information et du numérique (OCSIN) is procuring computer support and consultancy services for level 1 user assistance (N1) for the information systems of the State of Geneva, in Genève, Switzerland. The submission deadline is 12 January 2027. Notice, tender documents and submission instructions are available on the simap.ch portal.

Updated November 05, 2026

Deadline
67 days left
January 12, 2027
Contract Details
Category
Other
Reference
46691-01
Value
Not disclosed
Location
CH013, Switzerland
Published
October 30, 2026
CPV Code
Project Timeline

Tender Published

October 30, 2026

Deadline for Questions

January 05, 2027

Submission Deadline

January 12, 2027

View Original

Key facts

Buyer
Office cantonal des systèmes d'information et du numérique (OCSIN)
Deadline
67 days left
CPV Code
72600000 — Computer support and consultancy services
Procedure
Open procedure
Source
Procurement Portal
Budget
Not disclosed
Duration
Not specified
Location
CH013
Type
Other

Original Tender Description

<p>Dans le cadre de l’appel d’offres « AO N1 OCSIN 2027 », l’OCSIN recherche un prestataire chargé d’assurer des prestations d’assistance utilisateur de niveau 1 (N1), multi-canal, au sein du centre en charge de la gestion des incidents et des demandes d’assistance et d’information des systèmes d’information de l’État de Genève (« Helpdesk ») liées aux services informatiques mis à disposition de l’ensemble de ses usagers.</p><p>Le marché couvre :</p><p>• l’assistance de niveau 1 sur le périmètre

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

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