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Tenders

Security Services

Open
Deadline
16 days left
April 20, 2026
Contract Details
Category
Research
Reference
308205
Value
€3,200,000
Location
Estonia
Published
March 27, 2026
CPV Code
Evaluation Criteria
Bid price100%
Project Timeline

Tender Published

March 27, 2026

Deadline for Questions

April 13, 2026

Submission Deadline

April 20, 2026

Tender Opening

April 20, 2026

Contract Start Date

May 31, 2026

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Budget
€3,200,000
Duration
Not specified
Location
Estonia
Type
Research
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€100,264
Avg. Bids
2.6
Competition
Low
SME Winners
87%
624 tenders analyzed

Original Tender Description

The purpose of the procurement is to conclude a framework agreement for the provision of the following services and purchase of goods: manned security services; patrol services; technical surveillance and alarm transmission services; 112 alarm transmission services; maintenance services for alarm transmission equipment and panic buttons; sale of panic buttons with installation.
Electronic Submission

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Win Strategy

AI-powered analysis of this tender's requirements, opportunities, and challenges. Get strategic insights to maximize your win probability.

65%
Estimated Win ProbabilityModerate Fit

This tender for comprehensive security services for Tartu University Hospital is heavily weighted towards price. Bidders must demonstrate a robust, integrated security solution while meticulously managing costs. Differentiation will come from operational efficiency and a clear understanding of the client's integrated service needs.

Key Winning Messages

Uncompromisingly Cost-Effective Integrated Security for Tartu University Hospital

Reliable, Unified Security Operations Tailored for a Healthcare Environment

Guaranteed Compliance and Operational Excellence

Key Opportunities
The sole evaluation criterion being price presents a significant opportunity for cost-leaders to dominate.
The requirement for an integrated, single-point-of-contact solution allows for a strong value proposition if a bidder can demonstrate seamless service delivery.
The exclusion criteria regarding Russian Federation affiliation, while a compliance hurdle, can also be a differentiator if a bidder can proactively and transparently demonstrate their compliance.
Key Challenges
The sole reliance on price as an evaluation criterion creates intense price pressure and requires extreme cost optimization.

Conduct a thorough cost-benefit analysis of all service components. Explore economies of scale, efficient staffing models, and technology investments that reduce long-term operational costs. Benchmark pricing against similar tenders and market rates to ensure competitiveness without sacrificing essential service quality.

Ensuring the 'integrated whole' requirement is met with a single control center and seamless service delivery can be complex and require significant operational coordination.

Clearly map out the proposed integrated service delivery model, highlighting the central control center's role and the communication protocols between different service elements. Provide case studies or testimonials demonstrating successful integration of similar services. Emphasize the standardization and uniform quality achieved through a single provider.

Strict adherence to all submission requirements, including specific forms and documentation, is critical to avoid disqualification.

Develop a detailed submission checklist based on 'Juhised pakkujale_Turvateenus.pdf' and all referenced documents. Assign responsibility for each document and ensure thorough review and quality control before submission. Pay close attention to the 'Hankepass' format and expected response formats.

Ideal Bidder Profile
A well-established security provider with proven experience in delivering integrated security solutions, including manned guarding, technical surveillance, and alarm response. The ideal bidder possesses strong operational efficiency, a lean cost structure, and a clear understanding of the specific needs of a large healthcare institution. They must also have a robust compliance framework to meet the exclusion grounds and eligibility requirements.
Key Requirements
Integrated security services forming a single cohesive system with a central control center.
Lowest price as the sole evaluation criterion.
Exclusion of bidders/subcontractors affiliated with the Russian Federation.
Use of 'Hankepass' and adherence to specified submission forms and documents (Vorm II_Avaldus.docx, Lisa 3_Raamleping.pdf, Lisa 4_Andmetöötlusleping.pdf, Juhised pakkujale_Turvateenus.pdf).
Confirmation of subcontractor/supplier non-affiliation with the Russian Federation.
Key Discriminators
Demonstrable operational efficiency leading to the lowest possible price while maintaining service integrity.
A clear and compelling narrative on how the proposed integrated solution directly addresses the specific needs of a healthcare environment (e.g., patient safety, staff security, asset protection).
Proactive and transparent demonstration of compliance with the Russian Federation affiliation exclusion criteria.
Social Value Opportunities
While not explicitly requested, a bidder could propose a commitment to local employment and training within the Tartu region, framing it as a contribution to community well-being and a stable, skilled local workforce for the clinic. This could be a subtle differentiator if competitors ignore it.
Bid Focus Areas
Price100%

Achieve the absolute lowest competitive price through rigorous cost analysis, operational efficiencies, and potentially leveraging existing infrastructure. Every cost component must be scrutinized for potential savings without compromising essential service delivery or compliance.

Recommendations6
Price Optimization Strategy
CriticalHigh effort

Develop a granular cost model for each service component. Identify opportunities for economies of scale, process automation, and efficient resource allocation to achieve the lowest possible price. Benchmark against market rates and competitor capabilities.

Directly maximizes score for the sole evaluation criterion.
Integrated Service Model Design
CriticalMed effort

Clearly articulate and visually represent the integrated security system, emphasizing the central control center and seamless communication flow. Detail how standardization and uniform quality are maintained across all services and panic button provision.

Meets a core technical requirement and strengthens the value proposition.
Mandatory Exclusion & Eligibility Compliance
CriticalMed effort

Proactively gather and document evidence of compliance for all bidders and subcontractors regarding affiliation with the Russian Federation. Ensure all declarations are accurate and verifiable. This is a non-negotiable requirement.

Prevents disqualification.
Meticulous Document Adherence
CriticalMed effort

Create a comprehensive checklist for all required documents (Hankepass, Vorm II, Lisa 3, Lisa 4, Juhised). Assign clear ownership for each document and implement a rigorous review process to ensure 100% compliance with formatting and content requirements.

Ensures a compliant and complete submission, avoiding rejection.
Healthcare-Specific Security Expertise
HighMed effort

Highlight any specific experience or understanding of security challenges within healthcare environments. Tailor the bid to address potential concerns like patient confidentiality, access control in sensitive areas, and emergency response protocols relevant to a hospital setting.

Adds perceived value beyond price, potentially influencing the contracting authority's perception of risk.
Local Employment & Training Commitment
LowLow effort

Include a statement about commitment to employing and training local personnel in the Tartu region, contributing to the local economy and ensuring a skilled, stable workforce for the clinic.

Subtle positive impression, potential minor differentiator.
Competitive Positioning
Position as the most cost-efficient provider without compromising the essential integrated security framework required by the clinic. Emphasize operational excellence and lean management to justify the lowest price. Highlight the 'single provider' benefit for standardization and quality control, directly addressing the tender's technical requirements.

Competitors

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Requirements & Qualifications

18 requirements across 5 categories

Submission (8)
Mandatory (1)
Compliance (6)
Technical (2)
Financial (1)
SUBMISSION REQUIREMENTS8
--Bidders must use the provided "Hankepass" (tender pass) as an initial confirmation in place of official certificates.
--The "Hankepass" must adhere to the conditions and expected response formats set by the contracting authority.
--A joint tender authorization form (Vorm I_Ühispakkujate volikiri.docx) is required if applicable.
MANDATORY EXCLUSION GROUNDS1
--Bidders and their subcontractors/suppliers must not be affiliated with the Russian Federation.
ELIGIBILITY REQUIREMENTS6
--Bidders must confirm that their subcontractors and suppliers are not affiliated with the Russian Federation.
--Business secrets must be justified according to the law.
--The tender is for a comprehensive security service, not divisible into parts, requiring a single service provider for a cohesive system.
TECHNICAL CAPABILITY REQUIREMENTS2
--The services must form an integrated whole, with all event information reaching a single security service control center for rapid and adequate response.
--Ordering services and panic buttons from a single contract partner is required to ensure standardization, a complete solution, and uniform, stable quality.
FINANCIAL REQUIREMENTS1
--The lowest price will receive maximum points, as cost is the sole evaluation criterion.

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Documents

8 documents available with AI summaries

VastavustingimusedPDF
308205_vastavustingimused.pdf -- 10.0 KB

The bidder must confirm that their subcontractors and suppliers are not linked to the Russian Federation and that any business secrets must be justified according to law.

Vorm II - AvaldusDOC
Vorm II_Avaldus.docx -- 20.0 KB

This document is a joint tenderer authorization, required for the security services tender by the Tartu University Hospital Foundation.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
308205_hindamiskriteeriumid.pdf -- 2.8 KB

The bid price is the sole evaluation criterion, where the lowest price receives the maximum points.

Hankepass täiendatavate selgitustegaPDF
308205_hankepass_taiendavate_selgitustega.pdf -- 56.2 KB

The procurement pass (ESPD) is the bidder's self-declaration, serving as preliminary evidence instead of certificates issued by authorities or third parties, and includes the contracting authority's conditions and expected response format.

Juhised pakkujalePDF
Juhised pakkujale_Turvateenus.pdf -- 245.0 KB

This document provides instructions for bidders in the security services procurement procedure, clarifying terms, requirements, and the submission process.

Lisa 3 - RaamlepingPDF
Lisa 3_Raamleping.pdf -- 236.7 KB

This document is a framework agreement for providing security services, outlining contract terms, service descriptions, and appendices that must be referenced during bid submission.

Lisa 4 - AndmetöötluslepingPDF
Lisa 4_Andmetöötlusleping.pdf -- 201.0 KB

This document is a data processing agreement that specifies the rights and obligations of the data controller and processor in ensuring personal data protection and security according to GDPR.

Vorm I - Ühispakkujate volikiriDOC
Vorm I_Ühispakkujate volikiri.docx -- 20.1 KB

This document is a joint bidder authorization letter, empowering one joint bidder to represent others in the procurement procedure.

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75
Good

Tender Quality Score

This tender for security services is generally well-structured with clear requirements and a defined process. However, it lacks explicit sustainability considerations and has a single evaluation criterion, which could be improved.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general procurement regulations, including the use of a proper CPV code and a clear procedure. Deadlines are specified, and no disputes are noted. The exclusion ground related to affiliation with the Russian Federation is a specific regulatory requirement.

Clarity80/100

The description of services is clear, and the rationale for not dividing the tender into parts is well-explained. Requirements are documented, and the evaluation criteria are specified, although limited to price.

Completeness70/100

Most basic information is present, including estimated value, duration type, and contract start date. However, the specific duration of the framework agreement is not explicitly stated, and some required documents are referenced but not directly attached or summarized in detail.

Specific duration of the framework agreement not explicitly stated.
Fairness85/100

The tender allows for e-submission and e-procurement. The value is disclosed, and criteria are objective (though solely price-based). The requirement for a single participant in the framework agreement (Max Participants: 1) and the specific exclusion ground related to the Russian Federation, while potentially justifiable for security reasons, could be perceived as restrictive if not universally applied or clearly justified beyond the stated security context.

Requirement for 'Max Participants: 1' in a framework agreement might limit competition.
Practicality65/100

E-submission and e-procurement are supported. The contract start date is provided. Financing information is not explicitly detailed. The duration of the contract is implied by the framework agreement but not precisely defined.

Financing information not explicitly detailed.
Specific contract duration not precisely defined.
Data Consistency90/100

Key fields such as title, reference, organization, value, and dates are populated. There are no reported suspensions or disputes, and the dates provided are logical.

Sustainability50/100

The tender does not explicitly mention green procurement, social aspects, or innovation. It is not indicated as EU funded. This area is underdeveloped.

Lack of explicit green procurement criteria.
Absence of social responsibility considerations.

Strengths

Clear description of services and rationale for non-division.
Well-defined procedure and e-procurement support.
Comprehensive set of required documentation and forms.
Specific exclusion grounds clearly stated.

Concerns

Sole reliance on price as the evaluation criterion.
Limited sustainability considerations.
Potential ambiguity in framework agreement duration.

Recommendations

1. Consider incorporating non-price-based evaluation criteria to encourage quality and innovation.
2. Integrate sustainability aspects (e.g., environmental impact, social responsibility) into the evaluation or requirements.
3. Clarify the exact duration of the framework agreement.

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