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IT Service Point

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
Contract Details
Category
Other
Reference
ocds-mnwr74-ff24cd63-3e31-424e-9400-89ef50c3c797
Value
€1
Location
DE300, Germany
Published
July 02, 2026
CPV Code
Project Timeline

Tender Published

June 01, 2026

Budget
€1
Duration
Not specified
Location
DE300
Type
Other

Original Tender Description

Die Leistungsbeschreibung umfasst die Anforderungen an einen Onsite Support Dienstleister, der an 9 Standorten der BEW jeweils einen Service Point betriebt. Der thematische Umfang beinhaltet: Entgegennahme von Anwenderanfragen über festgelegte Zugangswege (Ticketsystem, Vor-Ort (Walk-in)). Bearbeitung durch Ersteinschätzung, Priorisierung, direkte Lösung oder Weiterleitung an Folgestellen. Dokumentation sämtlicher Anfragen und Bearbeitungsschritte im Ticketsystem einschließlich Nutzung und Pfleg

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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