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00422-AST South West - Gas and Renewable repairs and Maintenance

Tender Overview

ORGANIZATION

Stonewater Limited

LOCATION

Leicestershire, Rutland and Northamptonshire, United Kingdom

VALUE

£12,000,000

DEADLINE

June 09, 2027 at 23:00

CATEGORY

Other

CPV CODE

45232141

REFERENCE

007724-2026

Project Timeline

Contact Information

View Original

Original Tender Description

Competitive Flexible Procedure (including a short listing stage) DEADLINE FOR THE shortlisting PSQ stage is Monday 2nd March 2026. The contract to be procured is the Gas heating repair and maintenance 5-star contract and Renewable heating repair and maintenance 3-star contract for the Stonewater Southwest region following expiry of the existing contract by the incumbent service provider. Stonewater’s intention is to appoint a service provider for the Southwest Region to provide a 24-hour 7 days a week year-round fully comprehensive servicing, gas safety check, issuing of Landlord Gas Safety Record (LGSR) and responsive repair service to all Stonewater properties. This shall include all contracted and non-contracted properties as required. Non-contract properties are homes that are not currently included within the core servicing contract but may still require works under this agreement. These may include, for example, newly built properties that remain within their developer defect period or homes that are added to Stonewater’s portfolio during the contract term. This includes, but is not limited to, systems which use gas, oil solid fuels or renewable technologies. The only exception being electrically heated homes, unless “wet” electrical flow boiler, such as Amptec and Electromax. The Contract will be for an initial term of 3 years, extendable at the Client's sole option for a period of 1 year + 1 year, giving a total of 5 years (the Term). To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1003051988
⚠️

MANDATORY EXCLUSION GROUNDS

  • Not specified in the provided information.

ELIGIBILITY REQUIREMENTS

  • Be capable of providing services within the Stonewater Southwest region.
  • Be able to deliver a 24-hour, 7 days a week, year-round service.
  • Be able to provide fully comprehensive servicing.
  • Be capable of conducting gas safety checks and issuing Landlord Gas Safety Records (LGSR).
  • Be able to provide responsive repair services.
  • Be capable of servicing systems using gas, oil, solid fuels, and renewable technologies.
  • Be capable of servicing "wet" electrical flow boilers (e.g., Amptec and Electromax).
  • Be able to service all Stonewater properties, including contracted, non-contracted, newly built, and those added to the portfolio during the contract term.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Demonstrate expertise in 5-star gas heating repair and maintenance.
  • Demonstrate expertise in 3-star renewable heating repair and maintenance.
  • Possess the operational capacity to provide 24/7/365 comprehensive servicing.
  • Possess the necessary certifications and expertise for gas safety checks and LGSR issuance.
  • Demonstrate a proven ability to deliver responsive repair services efficiently.
  • Possess technical competence across various heating systems, including gas, oil, solid fuels, and renewable technologies.
  • Demonstrate specific technical capability for "wet" electrical flow boilers (e.g., Amptec and Electromax).
💰

FINANCIAL REQUIREMENTS

  • Not specified in the provided information.
📋

SUBMISSION REQUIREMENTS

  • Participate in a Competitive Flexible Procedure, which includes a shortlisting stage.
  • Submit for the shortlisting (PSQ) stage by Monday 2nd March 2026.
  • Submit the final tender by 2027-06-10T00:00:00+01:00 (following successful shortlisting).

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HTM
Lot L-1003063006
Administrative DocumentsL-1003063006.html
Summary:
This document provides an overview of a competitive flexible procedure for a 5-star gas and 3-star renewable heating repair and maintenance contract for Stonewater's Southwest region, detailing the scope of 24/7 services, contract duration, and key dates for the initial shortlisting (SQ) stage.
DOC
OCDS Record
OCDS Data007724-2026_ocds_record.json
Summary:
This OCDS record details a competitive tender for a 3-5 year contract to provide 24/7 gas and renewable heating repair, maintenance, and safety services for Stonewater properties in the Southwest UK region.
DOC
OCDS Release Package
OCDS Data007724-2026_ocds_release.json
Summary:
This OCDS Release Package provides structured data detailing Stonewater Limited's tender for 24/7 gas and renewable heating repair and maintenance services in their Southwest region for an initial 3-year term, extendable to 5 years.
PDF
Official PDF Version
Administrative Documents007724-2026_official.pdf
Summary:
This document is a tender notice for a 5-year, £12M contract for 24/7 gas and renewable heating repair and maintenance services, including safety checks and responsive repairs, for Stonewater's properties in the Southwest region, with a shortlisting deadline of March 2, 2026.
HTM
Tender Notice
Administrative Documents007724-2026.html
Summary:
Stonewater Limited is seeking a service provider for a 5-year contract (3+1+1) to deliver 24/7 gas and renewable heating repair, maintenance, and safety checks for all its properties in the Southwest region, with a shortlisting PSQ deadline of March 2, 2026.

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57
Fair

Tender Quality Score

This tender for gas and renewable heating services provides a clear service description but suffers from critical omissions regarding evaluation criteria, mandatory exclusion grounds, and financial requirements, alongside significant data inconsistencies.

Score Breakdown

Legal Compliance65/100

The tender defines the procedure type and CPV codes appropriately. However, the absence of mandatory exclusion grounds and financial requirements is a significant legal compliance concern. The 'Over Sum Limit: No' for a 12M EUR contract also raises questions regarding applicable regulations.

Missing mandatory exclusion grounds
Missing financial requirements
Clarity70/100

The service description and AI-extracted eligibility and technical capability requirements are clear and unambiguous. However, the explicit absence of evaluation criteria is a major deficiency, preventing bidders from understanding how their proposals will be assessed.

No evaluation criteria specified
Completeness60/100

While basic information like title, reference, organization, value, and duration are provided, the tender is incomplete due to the absence of mandatory exclusion grounds, financial requirements, and crucially, evaluation criteria. Details on how the contract is 'Divided into Parts' are also missing.

Missing mandatory exclusion grounds
Missing financial requirements
Fairness55/100

The lack of specified evaluation criteria severely impacts the fairness and transparency of the procurement process, as bidders cannot objectively prepare their proposals. While requirements do not appear tailored, this omission creates an uneven playing field. The contradiction regarding e-submission also affects equal access.

No evaluation criteria specified, impacting transparency and objectivity
Contradiction regarding e-submission support
Practicality50/100

The contract start date being identical to the submission deadline is highly impractical and indicates a significant administrative error. The contradiction between the implied e-procurement platform and the 'No e-submission' flag also creates uncertainty for bidders.

Contract start date is identical to the submission deadline
Contradiction regarding e-submission support
Data Consistency40/100

There is a critical inconsistency where the 'Submission Deadline' and 'Contract Start' dates are identical, which is illogical. A minor discrepancy exists between the main submission deadline and the AI-extracted final tender deadline. The 'Value Classified: Yes' alongside a disclosed value is also inconsistent.

Contract start date is identical to the submission deadline
Minor discrepancy in submission deadlines
Sustainability50/100

While the service itself involves renewable heating, the tender documentation does not explicitly incorporate broader green procurement criteria, social aspects, or an innovation focus in its requirements or evaluation, representing a missed opportunity.

No explicit green procurement criteria
No explicit social criteria

Strengths

Clear and detailed service description
Well-defined eligibility and technical capability requirements
Value and duration are clearly specified
Use of an e-procurement platform (Delta eSourcing)
CPV code and NUTS code are appropriately assigned

Concerns

Absence of explicit evaluation criteria
Missing mandatory exclusion grounds and financial requirements
Critical data inconsistency: contract start date is identical to the submission deadline
Lack of explicit green, social, or innovation procurement criteria
Contradiction regarding e-submission support

Recommendations

1. Publish comprehensive evaluation criteria, mandatory exclusion grounds, and financial requirements immediately.
2. Correct the illogical contract start date and ensure all dates are consistent across the tender documents.
3. Clarify e-submission capabilities and provide clear instructions for bidders.

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Tender Quality Score
57/ 100 · Fair

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