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Tenders

Mystery Shopping at Household Waste Recycling Centre (HWRC's)

Closed

Updated October 13, 2026

Deadline
Deadline not specified
Contract Details
Category
Open Procedure
Reference
026574-2026
Value
£192,000
Location
Kent, United Kingdom
Published
October 06, 2026
Organization
Kent County Council
CPV Code
Project Timeline

Tender Published

March 24, 2026

Contract Start Date

April 30, 2026

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Key facts

Buyer
Kent County Council
Estimated value
£192,000
CPV Code
79342310 — Customer survey services
Procedure
Open procedure
Lots
Divided into lots
Source
UK Find a Tender Service
Budget
£192,000
Duration
Not specified
Location
Kent
Type
Open Procedure

Original Tender Description

KCC has the statutory responsibility to provide a Household Waste Recycling Centre (HWRC) service to residents, of which we currently have 19 in Kent. The HWRCs are for the disposal of household waste and accept a wide range of materials. Trade waste is accepted at a number of sites. Mystery shopping has proven to be an effective tool for independently assessing the quality of service delivery, identifying areas for improvement, identifying health and safety issues, informing staff training, operational decisions and maintaining site cleanliness at each of the HWRC’s. KCC requires a contract for Mystery Shopping at Household Waste Recycling Centres (HWRCs) for a period of 36 months from May 2026 to April 2029 , with the option of an additional 12 month extension if required. The supplier must have the following as a minimum: •Capacity – the supplier must have the capacity to undertake four monthly visits to each of the 19 sites across Kent. •Personnel – the supplier must have sufficient personnel resources to ensure the Mystery Shopper are not recognised by HWRC staff. •Data Storage – the suppliers must have the ability to store the data it collects. •Monthly Reporting – the supplier must have the ability to provide monthly reporting to the Council on the results of its surveys.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
026574-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
026574-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
026574-2026_official.pdf

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