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Tenders

Efficient, experience-driven, proactive and resilient solutions and support services

Open
Deadline
37 days left
October 30, 2026
Contract Details
Category
Other
Reference
EC-DIGIT/2025/OP/0071
Value
Not disclosed
Location
EU Institutions
Published
September 16, 2026
CPV Code
Project Timeline

Tender Published

July 10, 2026

Deadline for Questions

October 23, 2026

Submission Deadline

October 30, 2026

Budget
Not disclosed
Duration
Not specified
Location
EU Institutions
Type
Other

Original Tender Description

The subject of this call for tenders is the service portfolio related to the European Commission’s Digital Workplace (DWP) and its customers and users, ensuring the provision of efficient, end-user experience driven, proactive and resilient solutions and support services. The procedure aims to ensure the operational continuity while driving progress through the adoption of latest technologies aligning to the evolving business objectives of the European Commission, targeting the services falling
EU Funded

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Requirements & Qualifications

5 requirements across 5 categories

Submission (1)
Mandatory (1)
Compliance (1)
Technical (1)
Financial (1)
SUBMISSION REQUIREMENTS1
--[Details to be provided in the full tender documentation]
MANDATORY EXCLUSION GROUNDS1
--[Details to be provided in the full tender documentation]
ELIGIBILITY REQUIREMENTS1
--[Details to be provided in the full tender documentation]
TECHNICAL CAPABILITY REQUIREMENTS1
--[Details to be provided in the full tender documentation]
FINANCIAL REQUIREMENTS1
--[Details to be provided in the full tender documentation]

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Documents

41 documents available with AI summaries

II.1 List of documents EXPRESS TS Annex 1PDF
II.1_List of documents_EXPRESS TS_Annex 1_V1....

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II.2 Declaration on honour EXPRESS TS Annex 2DOC
II.2_Declaration on honour_EXPRESS TS_Annex 2...

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II.3 Agreement & PoA EXPRESS TS Annex 3DOC
II.3_Agreement & PoA_EXPRESS TS Annex 3_V1.do...

No summary available for this document.

II.4 List of sub-contractors reliance enitities subprocessors EXPRESS TS Annex 4XLS
II.4_List of sub-contractors_reliance enititi...

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II.5.1 Commitment letter subcontractor EXPRESS TS Annex 5.1DOC
II.5.1_Commitment letter subcontractor_EXPRES...

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II.5.2 Commitment letter other entity EXPRESS TS Annex 5.2DOC
II.5.2_Commitment letter other entity_EXPRESS...

No summary available for this document.

II.6.1 Technical evaluation questionnaire EXPRESS TS Annex 6.1DOC
II.6.1_Technical evaluation questionnaire_EXP...

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II.6.2.a Instructions to the financial model EXPRESS TS Annex 6.2aPDF
II.6.2.a_Instructions to the financial model_...

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II.6.2 Financial model EXPRESS TS Annex 6.2XLS
II.6.2_Financial model_EXPRESS TS_Annex 6.2_V...

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II.6.3 Price Structure Document EXPRESS TS Annex 6.3XLS
II.6.3_Price Structure Document_EXPRESS TS_An...

No summary available for this document.

II.6.4 Payslip information form EXPRESS TS Annex 6.4XLS
II.6.4_Payslip information form_EXPRESS TS_An...

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II.6.5 Declaration on oath on payslip info EXPRESS TS Annex 6.5DOC
II.6.5_Declaration on oath on payslip info_EX...

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II.7 Selection templates EXPRESS TS Annex 7DOC
II.7_Selection templates_EXPRESS TS_Annex 7_V...

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II.8.1 International data transfers EXPRESS TS Annex 8.1DOC
II.8.1_International data transfers_EXPRESS T...

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II.8.2 Technical and organisational measures EXPRESS TS Annex 8.2DOC
II.8.2_Technical and organisational measures_...

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II.8.3 Description of the processing by the contractor as controller EXPRESS TS ...DOC
II.8.3_Description of the processing by the c...

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II.9 Use of AI EXPRESS TS Annex 9DOC
II.9_Use of AI_EXPRESS TS_Annex 9_V1.docx

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III.3 Specific contract template EXPRESS FWC Annex IIIPDF
III.3_Specific contract template_EXPRESS FWC_...

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III.4 Statements IPR EXPRESS FWC Annex IVPDF
III.4_Statements IPR_EXPRESS FWC Annex IV_V1....

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III.5 Template performance-retention guarantee EXPRESS FWC Annex VPDF
III.5_Template performance-retention guarante...

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III.6.1-50 EXPRESS FWC Annex VI - AS-IS documentsZIP
III.6.1-50_EXPRESS FWC_Annex VI_AS-IS Documen...

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III.6.51 EXPRESS FWC VI - AS-IS document ICALL Data for Service DesksZIP
III.6.51. ICALL Data for Service Desks_V1.zip

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III.6.52 EXPRESS FWC Annex VI - AS IS Document MainServiceDesk-IncidentsXLS
III.6.52. MainServiceDesk-Incidents_V1.xlsx

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III.6.53 EXPRESS FWC Annex VI - AS IS Document IAMServiceDesk-IncidentsXLS
III.6.53. IAMServiceDesk-Incidents_V1.xlsx

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III.6.54 EXPRESS FWC Annex VI - AS-IS Document MainServiceDesk-RequestsXLS
III.6.54. MainServiceDesk-Requests_V1.xlsx

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III.6.55 EXPRESS FWC Annex VI - AS-IS Document IAMServiceDesk-RequestsXLS
III.6.55. IAMServiceDesk-Requests_V1.xlsx

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III.A.2.a Appendix 2a General Service Requirements EXPRESS FWCPDF
III.A.2.a_Appendix 2a_General Service Require...

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III.A.2.b Appendix 2b SLA EXPRESS FWCPDF
III.A.2.b_Appendix 2b_SLA_EXPRESS FWC_V1.pdf

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III.A.2.b Appendix 2b SLA KPI-LD score card EXPRESS FWCXLS
III.A.2.b_Appendix 2b_SLA KPI-LD score card_E...

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III.A.2.c Appendix 2c Service Desk and Support Services EXPRESS FWCPDF
III.A.2.c_Appendix 2c_Service Desk and Suppor...

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III.A.2.d Appendix 2d Device Lifecycle Management EXPRESS FWCPDF
III.A.2.d_Appendix 2d_Device Lifecycle Manage...

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III.A.2.e Appendix 2e Endpoint Management EXPRESS FWCPDF
III.A.2.e_Appendix 2e_Endpoint Management_EXP...

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III.A.2.f Appendix 2f Technical Services EXPRESS FWCPDF
III.A.2.f_Appendix 2f_Technical Services_EXPR...

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III.A.2.g Appendix 2g Solution Delivery Services EXPRESS FWCPDF
III.A.2.g_Appendix 2g_Solution Delivery Servi...

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III.A.3.a Appendix 3a Security requirements EXPRESS FWCPDF
III.A.3.a_Appendix 3a_Security requirements_E...

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III.A.3.b Appendix 3b Security Baseline incl AUP EXPRESS FWCPDF
III.A.3.b_Appendix 3b_Security Baseline incl ...

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III.A.4 Appendix 4 Controller to Processor SCCs EXPRESS FWCPDF
III.A.4_Appendix 4_Controller to Processor SC...

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III FwC EXPRESSPDF
III_FwC EXPRESS_V1.pdf

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I Invitation to tender EC-DIGIT2025OP0071 EXPRESSPDF
I_Invitation_to_tender_EC-DIGIT2025OP0071_EXP...

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II Tender Specifications EXPRESSPDF
II_Tender Specifications_EXPRESS (2)_V2.pdf

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All tender documents (ZIP)ZIP
download-41ca3c4f-8cc1-4510-8209-8b8059fdaebc...

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Quality Score

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