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Provision of the Annual Passenger Satisfaction Monitor

Open
In brief

Public Transport Authority is procuring services for the annual Passenger Satisfaction Monitor across its Transperth and Transwa services to support evidence-based decision-making. This tender is for Western Australia - Gascoyne Goldfields/Esperance Great Southern Kimberley Mid West Peel Perth Metropolitan Pilbara Sout, Australia. The submission deadline is 25 November 2026. Tender documents and submission instructions are available on tenders.wa.gov.au.

Updated November 12, 2026

Deadline
11 days left
November 25, 2026
Contract Details
Category
Other
Reference
PTA260081
Value
Not disclosed
Location
Western Australia - Gascoyne Goldfields/Esperance Great Southern Kimberley Mid West Peel Perth Metropolitan Pilbara South West Wheatbelt, Australia
Published
November 06, 2026
CPV Code
Project Timeline

Deadline for Questions

November 18, 2026

Submission Deadline

November 25, 2026

View Original

Key facts

Buyer
Public Transport Authority
Deadline
11 days left
CPV Code
79342311 — Customer satisfaction survey
Procedure
Tender
Source
AusTender
Budget
Not disclosed
Duration
Not specified
Location
Western Australia - Gascoyne Goldfields/Esperance Great Southern Kimberley Mid West Peel Perth Metropolitan Pilbara South West Wheatbelt
Type
Other

Original Tender Description

The Public Transport Authority (PTA) have undertaken an annual Passenger Satisfaction Monitor (PSM) since 1990 across its Transperth and Transwa services. Procurement is required as the current contract is near expiry, and annual undertaking of the PSM is required as it supports evidence-based decision-making by identifying customer perceptions, tracking trends over time, informing service improvements and maintaining comparability with previous survey results.

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