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Tenders

Digital Customer Information Systems

Closed
Deadline
Deadline not specified
Contract Details
Category
Negotiated Procedure
Reference
072692-2026
Value
Not disclosed
Location
Inner London - East, United Kingdom
Published
September 27, 2026
Organization
GA TRAINS LIMITED
CPV Code
Project Timeline

Tender Published

July 31, 2026

View Original
Budget
Not disclosed
Duration
Not specified
Location
Inner London - East
Type
Negotiated Procedure

Original Tender Description

The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience. The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities. By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
072692-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
072692-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
072692-2026_official.pdf

No summary available for this document.

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