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Organization and management of a multilingual Call Center operating continuously 24/7.

Open
Deadline
22 days left
October 19, 2026
Contract Details
Category
Other
Reference
GBBW001/2026
Value
Not disclosed
Location
BE100, Belgium
Published
September 20, 2026
CPV Code
Project Timeline

Tender Published

September 10, 2026

Deadline for Questions

October 12, 2026

Submission Deadline

October 19, 2026

Budget
Not disclosed
Duration
4 months
Location
BE100
Type
Other

Original Tender Description

Ce call center devra, avec des standardistes, orienter les appelants selon un protocole établi. Ceci consiste notamment : o A orienter et encoder les données des patients se rendant aux postes médicaux de garde ; o A encoder les données des patients en visites à domicile et à organiser au mieux les déplacements des médecins de garde en optimalisant leur déplacement tout en limitant le temps d’attente des patients et en prenant en compte un désidérata linguistique possible ; o A participer à l’am

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

7 documents available with AI summaries

Avis de marché (publicprocurement.be)DOC

No summary available for this document.

ANNEXES A à C.docxDOC
ANNEXES A à C.docx

No summary available for this document.

Bestek CallCenter GBBW 0012025 NL vfinaal.pdfPDF
Bestek CallCenter GBBW 0012025 NL vfinaal.pdf

No summary available for this document.

BIJLAGEN A tot C.docxDOC
BIJLAGEN A tot C.docx

No summary available for this document.

CSC CallCenter GBBW 0012025 FR vfinal.pdfPDF
CSC CallCenter GBBW 0012025 FR vfinal.pdf

No summary available for this document.

DUME_fr.pdfPDF
DUME_fr.pdf

No summary available for this document.

UEA_nl.pdfPDF
UEA_nl.pdf

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Quality Score

Comprehensive quality analysis of this tender scoring legal compliance, clarity, completeness, fairness, practicality, data consistency, and sustainability on a 0-100 scale with detailed breakdown and recommendations.

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