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Contact Centre as a Service

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In brief

Auckland University of Technology is seeking a Contact Centre as a Service solution to modernise technology supporting student experience support teams and self-service capabilities in Auckland, New Zealand. This is a supplies contract for information technology requirements review services. The submission deadline is 25 November 2026. The notice, tender documents and submission instructions are available on the gets.govt.nz portal.

Updated November 13, 2026

Deadline
11 days left
November 25, 2026
Contract Details
Category
Supplies
Reference
35502875
Value
Not disclosed
Location
Auckland, New Zealand
Published
November 06, 2026
CPV Code
Project Timeline

Tender Published

November 12, 2026

Deadline for Questions

November 18, 2026

Submission Deadline

November 25, 2026

View Original

Key facts

Buyer
Auckland University of Technology
Deadline
11 days left
CPV Code
72223000 — Information technology requirements review services
Procedure
Registration of Interest (ROI)
Source
GETS
Budget
Not disclosed
Duration
Not specified
Location
Auckland
Type
Supplies

Original Tender Description

AUT is implementing its future Whole of University Service Model and is seeking to modernise the technology supporting our student experience support teams and self-service capabilities to support a seamless, integrated and digital-first student experience. The future service model will enable students to engage through their preferred channels, move between digital self-service and assisted service without losing context, and receive consistent, timely and personalised support. Delivering this

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

4 documents available with AI summaries

EOI Contact Centre as a Service - Appendix One Background v1 FINAL.docxDOC
EOI Contact Centre as a Service - Appendix On... -- 79.0 KB

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EOI - Contact Centre as a Service - Appendix Two Requirements & Three Conflict o...DOC
EOI - Contact Centre as a Service - Appendix ... -- 109.9 KB

No summary available for this document.

EOI - Contact Centre as a Service - T&C's 2026.pdfPDF
EOI - Contact Centre as a Service - T&C's 202... -- 415.2 KB

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Tender documents on GETSDOC

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