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Consumer Contact Centre 2026

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
February 13, 2026
Contract Details
Category
Services
Reference
EA00451
Value
Not disclosed
Location
New Zealand
Published
March 18, 2026
Organization
Electricity Authority
CPV Code
Not disclosed
Project Timeline

Tender Published

March 18, 2026

Deadline for Questions

February 06, 2026

Submission Deadline

February 13, 2026

View Original
Budget
Not disclosed
Duration
Not specified
Location
New Zealand
Type
Services

Original Tender Description

The Authority’s statutory functions include monitoring compliance with the Code and investigating and enforcing compliance (Electricity Industry Act 2010, sections 16(c) and (d)). One key avenue is receiving information from consumers about whether electricity participants are complying with the mandated Consumer Care Obligations (CCO)s. A dedicated phone line is the primary channel for these notifications, and we are committed to providing a high-quality, empathetic customer-care experience.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

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