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Market survey: Client community participation and management platform for Kela's use

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In brief

Kansaneläkelaitos is seeking a software package and information system (CPV 48000000) for a customer community engagement and administration platform for Kela's use in Finland. This supplies contract involves a ready-made software service (SaaS) installed in the supplier's technical environment. The deadline for submission is 27 November 2026. Notice, tender documents and submission instructions are available on the tarjouspalvelu.fi portal.

Updated November 05, 2026

Deadline
21 days left
November 27, 2026
Contract Details
Category
Supplies
Reference
2026-061002
Value
Not disclosed
Location
Helsinki-Uusimaa, Finland
Published
October 30, 2026
Organization
Kansaneläkelaitos
CPV Code
Project Timeline

Tender Published

November 02, 2026

Deadline for Questions

November 20, 2026

Submission Deadline

November 27, 2026

View Original

Key facts

Buyer
Kansaneläkelaitos
Deadline
21 days left
CPV Code
48000000 — Software package and information systems
Source
Finnish Procurement Portal
Budget
Not disclosed
Duration
Not specified
Location
Helsinki-Uusimaa
Type
Supplies

Original Tender Description

Markkinakartoitus: Asiakasyhteisön osallistamis- ja hallinnointialusta Kelan käyttöön Suunnitellun hankinnan kohteena on tietoverkon välityksellä toimitettava Toimittajan tekniseen ympäristöön asennettu valmis ohjelmistopalvelu (SaaS), joka mahdollistaa Tilaajalle asiakasyhteisön sähköisen osallistamisen ja hallinnoinnin. Kelassa on asiakasyhteisö, jonka avulla asiakkaita osallistetaan ketterästi ja systemaattisesti sekä kerätään asiakasymmärrystä palvelujen kehittämisen tueksi. Tällä hetkellä y

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