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Tenders

Customer Journey Mapping Project

Closed

Updated October 16, 2026

Deadline
Deadline not specified
Contract Details
Category
Restricted Procedure
Reference
038153-2026
Value
£162,000
Location
Hampshire and Isle of Wight, United Kingdom
Published
October 10, 2026
CPV Code
Project Timeline

Tender Published

April 27, 2026

Contract Start Date

April 30, 2026

View Original

Key facts

Buyer
The Swaythling Housing Society Ltd (Trading as Abri)
Estimated value
£162,000
CPV Code
72220000 — Systems and technical consultancy services
Procedure
Competitive flexible procedure
Lots
Divided into lots
Source
UK Find a Tender Service
Budget
£162,000
Duration
12 months
Location
Hampshire and Isle of Wight
Type
Restricted Procedure

Original Tender Description

In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
038153-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
038153-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
038153-2026_official.pdf

No summary available for this document.

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