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Lappeenrannan Energia Oy: Customer service related functions with information systems and processes, procurement.

Closed
In brief

Lappeenrannan Energia Oy is procuring customer service functions, including IT systems and processes, for electricity network, district heating, and water commodities in Lappeenranta, Finland. The estimated value is 4,000,000 EUR. The deadline for submission is 12 October 2026. The notice, tender documents, and submission instructions are available on the hankintailmoitukset.fi portal.

Updated October 16, 2026

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
October 12, 2026
Contract Details
Category
Services
Reference
2026-058174
Value
€4,000,000
Location
Southern Finland, Finland
Published
October 09, 2026
CPV Code
Project Timeline

Tender Published

September 30, 2026

Deadline for Questions

October 05, 2026

Submission Deadline

October 12, 2026

View Original

Key facts

Buyer
Lappeenrannan Energia Oy
Estimated value
€4,000,000
Deadline
Expired
CPV Code
79512000 — Call centre
Procedure
Negotiated procedure with a call for competition
Source
Finnish Procurement Portal
Budget
€4,000,000
Duration
Not specified
Location
Southern Finland
Type
Services

Original Tender Description

Lappeenrannan Energia Oy: Asiakaspalveluun liittyvät toiminnot tietojärjestelmineen ja prosesseineen, hankinta. Hankinnan kohteena on Lappeenrannan Energia Oy:n (Tilaaja) asiakaspalvelukokonaisuus, loppuasiakaspalvelu ja tekninen asiakaspalvelu, työkaluineen, töineen ja prosesseineen, sähkön verkon, kaukolämmön ja veden hyödykkeissä (Asiakaspalvelu - tools included; projektinimi 'Bella'). Luottamuksellisten hankinta-asiakirjojen saatavuus, salassapitositoumus ja toimitusmenettely on kuvattu ha

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

4 documents available with AI summaries

Bella_Hankintailmoitus_Liite1_Soveltuvuusvaatimukset_v1.0.pdfPDF
Bella_Hankintailmoitus_Liite1_Soveltuvuusvaat...

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Bella_Hankintailmoitus_v1.0.pdfPDF
Bella_Hankintailmoitus_v1.0.pdf

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Bella_Liite12_Salassapitositoumus_v1.0.pdfPDF
Bella_Liite12_Salassapitositoumus_v1.0.pdf

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Bella_Tarjouspyynto_Paaasiakirja_v1.0.pdfPDF
Bella_Tarjouspyynto_Paaasiakirja_v1.0.pdf

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