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Tenders

Single Party Framework for the Provision of Contact Centre and Document Management Services and Related Services

Closed
Deadline
Deadline not specified
Contract Details
Category
Other
Reference
65934-2026
Value
€40,000,000
Location
IE061, Ireland
Published
July 07, 2025
CPV Code
Project Timeline

Tender Published

July 07, 2025

View Original
Budget
€40,000,000
Duration
Not specified
Location
IE061
Type
Other

Original Tender Description

The winning tenderer will provide the Operational Services from the Actual Operational Services Commencement Date, Monday – Friday 9am to 5pm excluding Bank Holidays. All Operational Services will be delivered across four channels: Voice, Email, Webchat, Post (Paper). The winning tenderer will provide Operational Services as per 4 pillars outlined below: Customer Support Front Facing Customer Support ➢ Provision of reliable information via phone, email and webchat, to the public on their rights
Electronic Submission

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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