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Tenders

Provision on Tenant Satisfaction Measures (TSM)

Closed

Updated October 13, 2026

Deadline
Deadline not specified
Contract Details
Category
Open Procedure
Reference
044121-2026
Value
Not disclosed
Location
West Yorkshire, United Kingdom
Published
October 06, 2026
CPV Code
Project Timeline

Tender Published

May 13, 2026

View Original

Key facts

Buyer
Together Housing Association Limited
CPV Code
79300000 — Market and economic research; polling and statistics
Procedure
Open procedure
Lots
Divided into lots
Source
UK Find a Tender Service
Budget
Not disclosed
Duration
Not specified
Location
West Yorkshire
Type
Open Procedure

Original Tender Description

Together Housing Association (THA) require the services of an Agency Partner to assist us in the administration and running of our Tenant Satisfaction Measures Survey (TSMs), as to be compliant with the conditions set out by the Housing Regulator. This will involve the collection, analysis and presentation of customer satisfaction data as set out by the Regulator of Social Housing. Details are set out publicly by the Regulator for Social Housing (RSH) at www.gov.uk/rsh. The communication and customer experience team are procuring Tenant satisfaction Surveys via an Open Tender under the Procurement Act 2023. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of Two (2) years with the option to extend for two twelve (12) month periods to be exercised at the sole discretion of Together Housing subject to the terms of the Contract being met. The maximum contract duration is therefore four (4) years from the 1st July 2026 to 30th June 2030. The Purpose of the agreement is to align the needs of THA with Regulator requirements and for a Third-Party Agency to be appointed to conduct fieldwork, analysis and results interpretation within the boundaries of THA and the Regulator, and to conduct all market research within the Code of Conduct of the Market Research Society (MRS).

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
044121-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
044121-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
044121-2026_official.pdf

No summary available for this document.

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