Want tender expert help? See our tender preparation service
Tenders

Contact center solution

Open
In brief

Gemeente Groningen is procuring a contact center solution, including delivery, implementation, maintenance, and development of a cloud service for contact center functionality, for Groningen, Netherlands. The estimated value is 1,300,000 EUR. The deadline for submission is 1 December 2026. The notice, tender documents, and submission instructions are available on tenderned.nl.

Updated October 09, 2026

Deadline
50 days left
December 01, 2026
Contract Details
Category
Other
Reference
617130
Value
€1,300,000
Location
Netherlands
Published
October 05, 2026
Organization
Gemeente Groningen
CPV Code
Project Timeline

Tender Published

October 09, 2026

Deadline for Questions

November 24, 2026

Submission Deadline

December 01, 2026

View Original

Key facts

Buyer
Gemeente Groningen
Estimated value
€1,300,000
Deadline
50 days left
CPV Code
72000000-5 — IT services: consulting, software development, Internet and support
Procedure
Open procedure
Source
[tender_detail.portals.dutch]
Budget
€1,300,000
Duration
Not specified
Location
Netherlands
Type
Other

Original Tender Description

Het leveren, implementeren, in stand houden en doorontwikkelen van een clouddienst voor een contact-centerfunctionaliteit, inclusief de afhandeling van inkomende en uitgaande klantcontacten voor de gemeente Groningen.
EU Funded

Similar open tenders

Software tenders All open tenders in Netherlands

Run Risk Analysis

Identify potential risks, inconsistencies, and red flags across all tender documents. Get a detailed risk report with severity levels and mitigation recommendations.

Login

Win Strategy

Get an AI-powered winning strategy tailored to this tender. Includes win probability score, key opportunities and challenges, recommended bid focus areas, competitive positioning insights, and actionable recommendations to maximize your chances.

Login

Competitors

Upgrade to see which companies are likely to bid on this tender, based on historical procurement data.

Login

Requirements & Qualifications

AI extracts and organizes all requirements from tender documents — mandatory qualifications, technical specifications, financial conditions, and submission rules — clearly categorized so you know exactly what's needed to bid.

Login

Basic Requirements

  • EU funding compliance required

Documents

19 documents available with AI summaries

TN617130 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardreg...DOC
TN617130 - EF16 Aankondiging van een opdracht... -- 201.1 KB

No summary available for this document.

Appendix A - SaaS aansluitvoorwaardenDOC
Appendix A - SaaS aansluitvoorwaarden -- 292.5 KB

No summary available for this document.

Appendix B - Richtlijn opstellen Service Level AgreementDOC
Appendix B - Richtlijn opstellen Service Leve... -- 271.6 KB

No summary available for this document.

Appendix C - Prioriteitsbepaling incidentenDOC
Appendix C - Prioriteitsbepaling incidenten -- 62.5 KB

No summary available for this document.

BIjlage 10 Richtlijnen Exit-scenarioDOC
BIjlage 10 Richtlijnen Exit-scenario -- 155.1 KB

No summary available for this document.

Bijlage 11 Security Minimale Maatregelen SetDOC
Bijlage 11 Security Minimale Maatregelen Set -- 156.7 KB

No summary available for this document.

Bijlage 12 PSA KCCDOC
Bijlage 12 PSA KCC -- 445.9 KB

No summary available for this document.

BIjlage 13 Beschrijving use casesDOC
BIjlage 13 Beschrijving use cases -- 115.1 KB

No summary available for this document.

Bijlage 1 Programma van eisenDOC
Bijlage 1 Programma van eisen -- 106.0 KB

No summary available for this document.

Bijlage 2 PrijzenbladDOC
Bijlage 2 Prijzenblad -- 36.7 KB

No summary available for this document.

Bijlage 3 Concept overeenkomstDOC
Bijlage 3 Concept overeenkomst -- 211.2 KB

No summary available for this document.

Bijlage 4 ConceptverwerkersovereenkomstDOC
Bijlage 4 Conceptverwerkersovereenkomst -- 245.1 KB

No summary available for this document.

Bijlage 5 Inkoopvoorwaarde GIBIT 2025DOC
Bijlage 5 Inkoopvoorwaarde GIBIT 2025 -- 378.4 KB

No summary available for this document.

Bijlage 6 Uitvoering Social ReturnDOC
Bijlage 6 Uitvoering Social Return -- 304.1 KB

No summary available for this document.

Bijlage 7 Uniform Europees AanbestedingsdocumentDOC
Bijlage 7 Uniform Europees Aanbestedingsdocum... -- 819.2 KB

No summary available for this document.

BIjlage 8 Formulier referentieopdrachtDOC
BIjlage 8 Formulier referentieopdracht -- 47.9 KB

No summary available for this document.

BIjlage 9 Verklaring Russische betrokkenheidDOC
BIjlage 9 Verklaring Russische betrokkenheid -- 45.5 KB

No summary available for this document.

Offerteaanvraag Contactcenter-oplossing 1.0DOC
Offerteaanvraag Contactcenter-oplossing 1.0 -- 862.6 KB

No summary available for this document.

uea_617130_20261007230634DOC
uea_617130_20261007230634 -- 575.2 KB

No summary available for this document.

Documents Preview

Sign up to view document summaries and analysis

Quality Score

Comprehensive quality analysis of this tender scoring legal compliance, clarity, completeness, fairness, practicality, data consistency, and sustainability on a 0-100 scale with detailed breakdown and recommendations.

Login
✨Want us to handle this tender?Let's Win This Tender