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Purchase and delivery of office software as a subscription and extension of technical support service for backup software for the Małopolska Centre for Entrepreneurship.

Closed

Updated October 15, 2026

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
April 02, 2026
Contract Details
Category
Supplies
Reference
2026/BZP 00171544/01
Value
zł290,021
Location
Małopolskie, Poland
Published
October 08, 2026
CPV Code
Project Timeline

Tender Published

March 25, 2026

Deadline for Questions

March 26, 2026

Submission Deadline

April 02, 2026

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Key facts

Estimated value
zł290,021
Deadline
Expired
CPV Code
48000000-8 — Software package and information systems
Lots
Divided into lots
Budget
zł290,021
Duration
12 months
Location
Małopolskie
Type
Supplies
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€621,516
Avg. Bids
0.7
Competition
Low
SME Winners
93%
5,860 tenders analyzed

Original Tender Description

Purchase and delivery of office software as a subscription and extension of technical support service for backup software for the Małopolska Centre for Entrepreneurship.

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Win Strategy

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75%
Estimated Win ProbabilityModerate Fit

This tender requires a subscription-based office software solution and backup software support for the Małopolskie Centrum Przedsiębiorczości. The strategy should focus on demonstrating seamless integration with existing Microsoft infrastructure, competitive pricing, and a robust support model, leveraging the explicit allowance for Microsoft 365 Business Premium as a benchmark.

Key Winning Messages

Seamless Integration & Business Continuity: Ensure uninterrupted user workflow by providing a solution that perfectly integrates with the Małopolskie Centrum Przedsiębiorczości's existing Microsoft ecosystem.

Cost-Effective & Compliant Licensing: Offer a competitive subscription model that meets all licensing requirements, including the explicit allowance for Microsoft 365 Business Premium.

Reliable Backup Support: Guarantee the continuity and security of critical data through extended, high-quality technical support for the backup software.

Key Opportunities
Leverage the explicit mention of Microsoft 365 Business Premium to propose a familiar and well-understood solution.
Highlight expertise in Active Directory and Exchange Online integration to assure technical compatibility.
Offer a bundled solution for both office software and backup support to simplify procurement for the client.
Propose a smooth transition plan to ensure continuity of user work.
Key Challenges
Lack of specified evaluation criteria means the bid must be comprehensive and address all stated requirements thoroughly.

Develop a bid that meticulously addresses every requirement outlined in the Specification of Order Conditions (SWZ), focusing on clarity, completeness, and demonstrable capability. Assume a balanced evaluation across all technical and functional aspects.

Potential for multiple bidders to offer Microsoft 365 Business Premium or similar, leading to price-based competition.

Differentiate through value-added services, superior support, and a clear demonstration of understanding the client's specific needs beyond the basic requirements. Emphasize the total cost of ownership and long-term reliability.

Ensuring the backup software support is robust and meets the client's specific, though unspecified, needs.

Clearly define the scope and service levels of the backup software support, perhaps by offering tiered support options or a detailed service level agreement (SLA) that addresses common issues and response times.

Ideal Bidder Profile
A Microsoft Partner with proven experience in delivering and supporting Microsoft 365 solutions, particularly within the public sector. The bidder should have a strong track record of seamless integration with Active Directory and Microsoft Exchange Online, and possess the capability to provide extended technical support for backup software.
Key Requirements
Office software in the form of a subscription.
Office suite cooperating with Active Directory.
Full compatibility with the Ordering Party's existing infrastructure (Microsoft solutions, Active Directory catalog services, Microsoft Exchange Online email system).
Extension of technical support service for backup software.
License for 260 software user accounts.
Subscription period: 12 months from the delivery date.
The Ordering Party's currently held licenses expire on 20.04.2026.
The Ordering Party allows for Microsoft 365 Business Premium solution or an equivalent solution.
Key Discriminators
Demonstrated expertise in seamless migration and integration of Microsoft 365 within complex public sector environments.
Proactive approach to ensuring user continuity and minimizing disruption during the transition.
A highly responsive and expert technical support team for both office software and backup solutions, backed by strong SLAs.
A clear understanding of public sector licensing and compliance requirements.
Social Value Opportunities
While not explicitly required, consider offering a training program for the Małopolskie Centrum Przedsiębiorczości staff on the new office software features to enhance productivity and digital skills, demonstrating a commitment to user empowerment.
Bid Focus Areas
Technical Capability Requirements

Provide detailed technical specifications for the proposed office software, explicitly stating its compatibility with Active Directory and Exchange Online. Outline the integration process and how user continuity will be maintained. Clearly define the scope and service levels for the backup software technical support.

Submission Requirements (Licensing & Duration)

Confirm the provision of 260 user licenses for a 12-month subscription. Clearly state the start date of the subscription, ensuring it aligns with the expiry of current licenses (20.04.2026) to avoid any service gaps. Offer a clear pricing structure for the subscription.

Equivalent Solution (if not M365)

If proposing an alternative to Microsoft 365 Business Premium, provide a comprehensive comparison demonstrating how the proposed solution meets or exceeds all functional and technical requirements, particularly regarding Active Directory integration and compatibility with the existing Microsoft infrastructure.

Recommendations7
Propose Microsoft 365 Business Premium or a demonstrably superior equivalent.
CriticalMed effort

Given the explicit allowance, proposing Microsoft 365 Business Premium is the most straightforward path. If an alternative is chosen, it must be rigorously justified against all technical and functional requirements, especially Active Directory and Exchange Online compatibility.

Ensures direct alignment with client's stated preference and simplifies the evaluation process.
Develop a comprehensive technical compliance matrix.
CriticalHigh effort

Create a detailed matrix that maps each requirement from the tender document to the proposed solution's features and capabilities. This will be crucial given the absence of explicit evaluation criteria, ensuring no requirement is overlooked.

Demonstrates thoroughness and attention to detail, increasing confidence in the bid's compliance.
Emphasize seamless integration and user continuity.
HighMed effort

Detail the methodology for ensuring a smooth transition and uninterrupted user experience. This could include pre-migration planning, phased rollout, and dedicated support during the transition period.

Addresses a key concern for any IT upgrade and sets the bid apart from purely transactional offers.
Clearly define backup software support scope and SLAs.
HighMed effort

Provide a detailed Service Level Agreement (SLA) for the extended technical support of the backup software, including response times, resolution targets, and escalation procedures. This adds tangible value and assurance.

Mitigates risk for the client and demonstrates a commitment to reliable service.
Address license expiry date proactively.
CriticalLow effort

Explicitly state how the new subscription will commence immediately upon the expiry of the current licenses on 20.04.2026, ensuring no gap in service.

Prevents potential service disruption and demonstrates meticulous planning.
Offer optional user training.
MediumMed effort

Propose an optional training package for the 260 users to maximize their utilization of the new office software, enhancing productivity and digital literacy within the Małopolskie Centrum Przedsiębiorczości.

Adds value beyond the core requirement and demonstrates a commitment to client success.
Provide a clear and competitive pricing structure.
MediumMed effort

Break down the subscription costs per user and the support costs clearly. While no financial requirements are specified, competitive pricing is always a factor, especially in the absence of other defined evaluation criteria.

Facilitates client decision-making and positions the bid favorably.
Competitive Positioning
Position as a trusted Microsoft partner with deep expertise in public sector deployments, emphasizing seamless integration and minimal disruption. Highlight the value-added support for backup software as a key differentiator, offering a comprehensive solution rather than just software licenses.

Competitors

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Requirements & Qualifications

13 requirements across 5 categories

Submission (4)
Mandatory (1)
Compliance (1)
Technical (6)
Financial (1)
SUBMISSION REQUIREMENTS4
--License for 260 software user accounts.
--Subscription period: 12 months from the delivery date.
--The Ordering Party's currently held licenses expire on 20.04.2026.
MANDATORY EXCLUSION GROUNDS1
--No information in the text.
ELIGIBILITY REQUIREMENTS1
--The Ordering Party has the right to use GOV licenses (public sector licensing).
TECHNICAL CAPABILITY REQUIREMENTS6
--Office software in the form of a subscription.
--Office suite cooperating with Active Directory.
--Equivalent solution meeting the requirements specified in the subject of the order.
FINANCIAL REQUIREMENTS1
--No information in the text.

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Documents

2 documents available with AI summaries

Notice PDFPDF
08de8a6f-9aeb-d5c0-056e-e50001aab8d4.pdf

This document is a public procurement notice for the purchase and delivery of office software subscriptions and the extension of technical support for backup software for the Małopolskie Centrum Przedsiębiorczości.

Specyfikacja Warunkow Zamowienia.docxDOC
Specyfikacja Warunkow Zamowienia.docx

This document contains the Specification of the Order Conditions (SWZ) for the purchase and delivery of office software subscriptions and the extension of technical support for backup software for the Małopolskie Centrum Przedsiębiorczości.

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75
Good

Tender Quality Score

This tender for office software subscriptions and backup support is generally well-structured, with clear technical requirements and a disclosed estimated value. However, it lacks explicit evaluation criteria and details on e-submission, impacting practicality.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general procurement regulations, including the use of a proper CPV code and a clear procedure type. Deadlines are provided, though the submission deadline might be considered tight given the complexity of evaluating equivalent solutions. No disputes are indicated.

Clarity80/100

The description of the required office software and technical support is clear, specifying user count, subscription duration, and the need for Active Directory integration. The mention of Microsoft 365 Business Premium as a reference point, alongside the allowance for equivalent solutions, is well-defined. However, the absence of explicit evaluation criteria makes it less clear how bids will be assessed.

•Missing evaluation criteria
Completeness70/100

Most basic information is present, including title, reference, organization, estimated value, and contract duration. The necessary documents (SWZ and notice) are attached. However, the lack of detailed financial requirements beyond the estimated value and the absence of information regarding mandatory exclusion grounds could be improved.

•Missing mandatory exclusion grounds
•Missing financial requirements details
Fairness85/100

The tender allows for equivalent solutions, promoting competition. The estimated value is disclosed, and the use of e-procurement is indicated. The criteria for an equivalent solution are tied to functional requirements and compatibility, which is objective. The deadline is reasonable for a standard procurement, but could be tight for complex equivalent solutions.

Practicality65/100

The tender specifies e-procurement, which is positive. However, specific details on the e-submission process (e.g., platform used) are not provided. The contract start date is implied by the license expiry date, and financing information is not detailed. The duration is clearly stated.

•No explicit e-submission platform specified
•Missing financing information
Data Consistency90/100

Key fields such as title, reference, organization, estimated value, and deadlines are populated. The dates are logical, with the license expiry preceding the submission deadline. There are no indications of suspension or disputes.

Sustainability50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation requirements. It is not indicated as EU funded.

•No green procurement criteria
•No social criteria

Strengths

Clear technical requirements for office software and backup support
Disclosure of estimated value and contract duration
Allowance for equivalent solutions
E-procurement indicated

Concerns

Missing explicit evaluation criteria
Lack of detailed e-submission process information
Absence of sustainability and innovation considerations

Recommendations

1. Specify evaluation criteria clearly to guide bidders.
2. Provide details on the e-submission platform and process.
3. Consider incorporating sustainability or innovation aspects if applicable.

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