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Tenders

Debt Collection

Open
Deadline
95 days left
December 29, 2026
Contract Details
Category
Open Procedure
Reference
086252-2026
Value
£52,265,120
Location
North West England, United Kingdom
Published
September 17, 2026
CPV Code
Project Timeline

Tender Published

September 11, 2026

Deadline for Questions

December 22, 2026

Submission Deadline

December 29, 2026

Contract Start Date

October 01, 2027

View Original
Budget
£52,265,120
Duration
36 months
Location
North West England
Type
Open Procedure

Original Tender Description

The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
086252-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
086252-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
086252-2026_official.pdf

No summary available for this document.

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Quality Score

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