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Tenders

Conducting a survey on Riga residents' satisfaction with municipal activities and city processes

Closed

Updated October 14, 2026

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
March 30, 2026
Contract Details
Category
Services
Reference
165165
Value
€45,455
Location
Riga, Latvia
Published
March 01, 2026
CPV Code
Project Timeline

Tender Published

March 01, 2026

Deadline for Questions

March 23, 2026

Submission Deadline

March 30, 2026

Tender Opening

March 30, 2026

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Key facts

Estimated value
€45,455
Deadline
Expired
CPV Code
79315000 — Social research services
Procedure
Open procedure
Budget
€45,455
Duration
5 months
Location
Riga
Type
Services
73
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€54,868
Avg. Bids
2.2
Competition
Low
SME Winners
99%
3,568 tenders analyzed

Original Tender Description

Conducting a survey on Riga residents' satisfaction with municipal activities and city processes

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65%
Estimated Win ProbabilityModerate Fit

This tender requires a robust survey methodology to assess Riga residents' satisfaction with municipal services, directly linking to the city's development strategy. A winning bid will emphasize methodological rigor, data accuracy, and clear, actionable insights for the municipality, despite the absence of explicit social value or innovation requirements.

Key Winning Messages

Delivering accurate, actionable insights to inform Riga's development strategy through rigorous resident satisfaction measurement.

Ensuring methodological excellence and data integrity for reliable municipal performance evaluation.

Key Opportunities
Demonstrate a deep understanding of the 'city's development strategy monitoring' aspect.
Leverage past experience in similar municipal surveys to build credibility.
Highlight robust data analysis and reporting capabilities that translate raw data into strategic recommendations.
Key Challenges
Lack of specified evaluation criteria makes it difficult to optimize the bid.

Proactively propose a clear, logical weighting for technical and financial aspects, demonstrating how each contributes to the overall objective. Focus on demonstrating superior technical merit and value for money.

Absence of explicit Green Procurement and Social Aspects requirements might lead bidders to overlook these areas.

While not mandatory, subtly integrate sustainable practices in methodology (e.g., digital data collection) and consider how the survey findings can indirectly support social well-being, framing it as added value.

The estimated value is relatively low for a comprehensive survey, suggesting a need for cost-efficiency.

Develop a lean but effective methodology. Focus on efficient sampling and data collection methods without compromising quality. Clearly articulate cost-effectiveness in the financial proposal.

Ideal Bidder Profile
A research and consulting firm with proven experience in conducting large-scale public opinion surveys, particularly within a municipal or governmental context. The ideal bidder possesses strong analytical capabilities, a deep understanding of survey design and sampling techniques, and a track record of delivering high-quality, actionable reports to public sector clients. Familiarity with Riga's specific context and development priorities would be a significant advantage.
Key Requirements
Conducting a survey on Riga residents' satisfaction with municipal activities and city processes.
Survey must be part of the city's development strategy monitoring.
Submission forms, Evaluation criteria, Technical proposal requirements, Financial proposal requirements
Mandatory exclusion grounds
Eligibility requirements
Key Discriminators
A highly detailed and transparent methodology that clearly links survey design to the city's development strategy monitoring objectives.
Demonstrated expertise in qualitative and quantitative analysis that provides nuanced insights beyond simple satisfaction scores.
A proactive approach to risk management and quality assurance throughout the survey lifecycle.
A clear plan for presenting findings in an accessible and actionable format for diverse municipal stakeholders.
Social Value Opportunities
Commit to employing local researchers or data collectors where feasible, contributing to local employment and economic development within Riga.
Bid Focus Areas
Technical Proposal (Methodology, Sampling, Data Analysis, Reporting)

Detail a scientifically sound methodology, including robust sampling strategies to ensure representativeness of Riga residents. Emphasize advanced analytical techniques and a clear reporting structure that directly addresses the city's development strategy monitoring needs. Showcase experience in similar projects.

Financial Proposal

Provide a competitive and cost-effective proposal. Clearly break down costs and demonstrate value for money. Justify any higher costs with superior methodology or added analytical depth.

Recommendations7
Thoroughly Analyze Technical Specification
CriticalHigh effort

Deeply understand the 'Tehniskā specifikācija' and 'Iepirkuma priekšmeta prasības' to ensure the proposed methodology directly addresses all stated and implied needs for monitoring the city's development strategy.

Ensures compliance and alignment with the contracting authority's core objectives.
Propose Evaluation Criteria Framework
CriticalMed effort

Since evaluation criteria are not specified, proactively propose a logical weighting for technical merit vs. financial offer, justifying it based on the tender's objective (e.g., 70% Technical, 30% Financial). Detail how each technical aspect will be scored to demonstrate superior quality.

Guides the evaluation process and positions the bidder's strengths effectively.
Emphasize Strategic Insight Generation
HighMed effort

Beyond reporting satisfaction levels, highlight the ability to derive actionable insights that directly inform the 'city's development strategy monitoring'. This means focusing on 'why' behind satisfaction levels and potential solutions.

Elevates the bid from a simple data collection exercise to a strategic partnership.
Develop a Robust Sampling and Data Collection Plan
HighHigh effort

Outline a detailed plan for sampling Riga residents to ensure representativeness and a cost-effective yet reliable data collection method (e.g., a mixed-mode approach if appropriate).

Demonstrates methodological rigor and feasibility.
Integrate Subtle Social Value Commitments
MediumLow effort

While not mandatory, consider incorporating elements like using local resources, ensuring data privacy and ethical handling, or proposing a dissemination method that benefits the wider community (e.g., public summary report).

Adds a layer of responsible practice and can be a subtle differentiator.
Address Potential Data Quality Issues
MediumMed effort

Detail quality assurance processes for data collection, cleaning, and analysis to mitigate risks of inaccurate or biased results.

Builds confidence in the reliability of the findings.
Clarify 'City's Development Strategy Monitoring'
MediumMed effort

If possible, research Riga's current development strategy to tailor the proposal's focus and demonstrate a clear understanding of the context.

Ensures the survey directly addresses the contracting authority's strategic priorities.
Competitive Positioning
Position the bid as a strategic partner focused on providing actionable intelligence for Riga's development, rather than just a service provider for a survey. Emphasize the link between resident satisfaction and the city's strategic goals.

Competitors

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Requirements & Qualifications

9 requirements across 5 categories

Submission (4)
Mandatory (1)
Compliance (1)
Technical (2)
Financial (1)
SUBMISSION REQUIREMENTS4
--Submission forms
--Evaluation criteria
--Technical proposal requirements
MANDATORY EXCLUSION GROUNDS1
--[No specific requirements provided in the document summaries]
ELIGIBILITY REQUIREMENTS1
--[No specific requirements provided in the document summaries]
TECHNICAL CAPABILITY REQUIREMENTS2
--Conducting a survey on Riga residents' satisfaction with municipal activities and city processes.
--Survey must be part of the city's development strategy monitoring.
FINANCIAL REQUIREMENTS1
--[No specific requirements provided in the document summaries]

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Documents

4 documents available with AI summaries

Iepirkuma priekšmeta prasības, 1.versijaPDF
165165_PD.ANY_1_1_1_20260301153136.pdf -- 97.2 KB

This document outlines the requirements for a tender concerning a survey on Riga residents' satisfaction with municipal activities and city processes, detailing submission forms, evaluation criteria, and technical/financial proposal requirements.

Līguma projektsDOC
1. pielikums_liguma_projekts_2026_1.docx -- 63.0 KB

This document contains the draft contract for the open competition "Conducting a survey on Riga residents' satisfaction with the municipality's activities and processes in the city" (ID No. RVP PAD 2026/1), outlining the subject of the contract, payment terms, and invoicing procedures.

Tehniskā specifikācijaDOC
2. pielikums_tehniska_specifikacija_2026_1.do... -- 144.8 KB

This document contains the technical specification for conducting a survey on Riga residents' satisfaction with municipal activities and city processes, as part of the city's development strategy monitoring.

NolikumsDOC
Nolikums_2026_1.docx -- 73.7 KB

This document contains the regulations for an open tender procedure for conducting a survey on Riga residents' satisfaction with the municipality's activities and city processes.

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73
Good

Tender Quality Score

This tender for a resident satisfaction survey is generally well-structured, with clear objectives and attached documentation. However, clarity on evaluation criteria and accessibility of all documents could be improved for greater transparency.

Score Breakdown

Legal Compliance75/100

The tender adheres to general regulatory requirements, with a clear procedure and proper CPV code. Deadlines appear reasonable given the project scope. No disputes are recorded. The overall legal framework seems sound.

Clarity70/100

The tender's description and objectives are clear, and essential documents like the technical specification and contract draft are provided. However, specific evaluation criteria are not explicitly detailed, which slightly reduces clarity for potential bidders.

•Missing specific evaluation criteria
Completeness70/100

Most basic information is present, including value, duration, and deadlines. All essential documents (tender notice, requirements, technical specification, contract draft) are attached. The main missing element is detailed evaluation criteria.

•Evaluation criteria not fully specified
Fairness85/100

The tender is open, utilizes e-procurement, and discloses the estimated value. There are no obvious signs of requirements tailored to specific companies. The main concern is the 'Restricted document access' flag, which needs to be addressed for full fairness.

•Restricted document access
Practicality65/100

The tender is conducted via e-procurement, which is positive. However, specific details regarding document URLs beyond the main notice and financing information are not readily apparent. The contract start date is linked to mutual signing, which is practical.

•No explicit document URLs provided
•Financing information not explicitly detailed
Data Consistency90/100

Key fields such as title, reference number, organization, dates, and value are populated consistently. There are no recorded disputes or suspensions, and the timeline dates are logical. This indicates good data integrity.

Sustainability50/100

The tender does not explicitly mention green procurement, social aspects, or innovation. It is also not indicated as EU funded. This area could be enhanced to align with modern public procurement standards.

•No explicit mention of green procurement
•No explicit mention of social criteria

Strengths

Clear objective and scope
Open tender procedure
E-procurement utilized
Comprehensive set of core documents provided

Concerns

Restricted document access reported
Evaluation criteria not explicitly detailed
Lack of sustainability considerations (green, social, innovation)

Recommendations

1. Ensure all tender documents are fully accessible to all registered bidders.
2. Provide detailed and objective evaluation criteria within the tender documentation.
3. Consider incorporating sustainability aspects (e.g., green, social, innovation) into future tenders.

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