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Mitel Software and Maintenance

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
March 05, 2026
Contract Details
Category
Restricted Procedure
Reference
019866-2026
Value
£24,665
Location
United Kingdom
Published
August 05, 2026
CPV Code
Project Timeline

Tender Published

March 05, 2026

Deadline for Questions

February 26, 2026

Submission Deadline

March 05, 2026

View Original
Budget
£24,665
Duration
Not specified
Location
United Kingdom
Type
Restricted Procedure

Original Tender Description

This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
019866-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
019866-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
019866-2026_official.pdf

No summary available for this document.

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