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Provision of Independent Health Complaints Advocacy Service

Open
In brief

London Borough of Brent is procuring an Independent Health Complaints Advocacy Service (IHCAS) to empower and support clients with complaints related to NHS-funded and social care services in the United Kingdom. The contract duration is 36 months, with a possible extension of up to 2 years. The estimated value is 360,000 GBP. The deadline for submission is 23 November 2026. Notice, tender documents, and submission instructions are available on find-tender.service.gov.uk.

Updated October 28, 2026

Deadline
25 days left
November 23, 2026
Contract Details
Category
Open Procedure
Reference
100678-2026
Value
£360,000
Location
Outer London - West and North West, United Kingdom
Published
October 22, 2026
CPV Code
Project Timeline

Tender Published

October 23, 2026

Deadline for Questions

November 16, 2026

Submission Deadline

November 23, 2026

Contract Start Date

March 31, 2027

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View Original

Key facts

Buyer
London Borough of Brent
Estimated value
£360,000
Deadline
25 days left
CPV Code
85300000 — Social work and related services
Procedure
Below threshold - open competition
Lots
Divided into lots
Source
UK Find a Tender Service
Budget
£360,000
Duration
36 months
Location
Outer London - West and North West
Type
Open Procedure

Original Tender Description

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
100678-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
100678-2026_ocds_release.json

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Official PDF VersionPDF
100678-2026_official.pdf

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