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Tenders

Provision of Customer Insight/Feedback Tool

Closed

Updated October 13, 2026

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
May 01, 2026
Contract Details
Category
Open Procedure
Reference
040720-2026
Value
Not disclosed
Location
Northumberland and Tyne and Wear, United Kingdom
Published
October 06, 2026
CPV Code
Project Timeline

Tender Published

May 01, 2026

Deadline for Questions

April 24, 2026

Submission Deadline

May 01, 2026

Contract Start Date

September 01, 2026

View Original

Key facts

Buyer
Together Housing Association Limited
Deadline
Expired
CPV Code
79342310 — Customer survey services
Procedure
Open procedure
Lots
Divided into lots
Source
UK Find a Tender Service
Budget
Not disclosed
Duration
23 months
Location
Northumberland and Tyne and Wear
Type
Open Procedure

Original Tender Description

Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
040720-2026_ocds_record.json

No summary available for this document.

OCDS Release PackageDOC
040720-2026_ocds_release.json

No summary available for this document.

Official PDF VersionPDF
040720-2026_official.pdf

No summary available for this document.

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