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Deadline
7 days left
October 02, 2026
Contract Details
Category
Other
Reference
11076124
Value
kr15,000,000
Location
SE123, Sweden
Published
September 18, 2026
Organization
Migrationsverket
CPV Code
Project Timeline

Tender Published

September 03, 2026

Deadline for Questions

September 25, 2026

Submission Deadline

October 02, 2026

View Original
Budget
kr15,000,000
Duration
Not specified
Location
SE123
Type
Other

Original Tender Description

Välkomna att lämna anbud till Migrationsverket. Migrationsverket bjuder härmed in leverantörer att lämna anbud i denna upphandling av kontaktcenter. Upphandlingen  avser en ny kontaktcenterplattform (vidare kallad Systemet). Systemet ska hantera besvarande av telefonsamtal och e-postmeddelanden från allmänheten och hantera styrning och uppföljning av inkomna ärenden (mail och inkomna samtal). Systemet ska tillhandahålla funktionalitet för Callback och en modul för schemaläggning. Kö- och

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

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UpphandlingsdokumentDOC

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