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EAST0779 - Provision of Warden Alarm Response Services

Closed

Updated October 09, 2026

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
January 30, 2026
Contract Details
Category
Open Procedure
Reference
009080-2026
Value
Not disclosed
Location
Lancashire, United Kingdom
Published
October 05, 2026
CPV Code
Project Timeline

Tender Published

February 02, 2026

Deadline for Questions

January 23, 2026

Submission Deadline

January 30, 2026

Contract Start Date

March 02, 2026

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Key facts

Buyer
Eastlight Community Homes
Deadline
Expired
CPV Code
79512000 — Call centre
Procedure
Open procedure
Lots
Divided into lots
Source
UK Find a Tender Service
Budget
Not disclosed
Duration
35 months
Location
Lancashire
Type
Open Procedure

Original Tender Description

Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24‑hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer‑focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices. The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
009080-2026_ocds_record.json

This OCDS record provides structured data about Eastlight Community Homes' tender for a 24-hour Support Alarm Call Handling Service, including buyer details and tender initiation information.

OCDS Release PackageDOC
009080-2026_ocds_release.json

This OCDS release package provides structured data about the tender, award, and contract for the 24-hour Support Alarm Call Handling Service, including details of the contracting authority and the awarded supplier.

Official PDF VersionPDF
009080-2026_official.pdf

This is a contract award notice from Eastlight Community Homes to Careium UK Limited for a 24-hour Support Alarm Call Handling Service, valued at £82,854 (excluding VAT).

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