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Salesforce Service Cloud Voice

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
January 16, 2026
Contract Details
Category
Restricted Procedure
Reference
004568-2026
Value
£22,538,948
Location
United Kingdom
Published
July 28, 2026
Organization
CPV Code
Project Timeline

Tender Published

January 19, 2026

Deadline for Questions

January 09, 2026

Submission Deadline

January 16, 2026

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Budget
£22,538,948
Duration
Not specified
Location
United Kingdom
Type
Restricted Procedure

Original Tender Description

Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

Documents

3 documents available with AI summaries

OCDS RecordDOC
004568-2026_ocds_record.json

This OCDS record details Places for People's procurement of additional Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service licenses as an extension to their existing contract, aimed at enhancing customer service capabilities.

OCDS Release PackageDOC
004568-2026_ocds_release.json

Places for People is extending its existing Salesforce contract to procure additional licenses for Service Cloud Voice, Digital Engagement, and Agentforce for Service products to enhance customer service capabilities.

Official PDF VersionPDF
004568-2026_official.pdf

Places for People intends to extend its existing Salesforce contract to procure additional licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products, valued at £22,538,947.5, to enhance customer service capabilities.

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