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Passenger Service Point

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In brief

Schiphol Nederland B.V. is seeking services for a Passenger Service Point, an integrated and recognizable service concept for airport users, providing information, customer contact, and personal support. The estimated value is 96,000,000 EUR. The deadline for submission is 2 December 2026. Notice, tender documents, and submission instructions are available on tenderned.nl.

Updated October 16, 2026

Deadline
45 days left
December 02, 2026
Contract Details
Category
Other
Reference
618411
Value
€96,000,000
Location
Noord-Holland, Netherlands
Published
October 11, 2026
CPV Code
Project Timeline

Tender Published

October 15, 2026

Deadline for Questions

November 25, 2026

Submission Deadline

December 02, 2026

View Original

Key facts

Buyer
Schiphol Nederland B.V.
Estimated value
€96,000,000
Deadline
45 days left
CPV Code
63121000-3 — Storage and retrieval services
Source
[tender_detail.portals.dutch]
Budget
€96,000,000
Duration
Not specified
Location
Noord-Holland
Type
Other

Original Tender Description

Het Passenger Service Point, hierna: PSP, vormt één geïntegreerd en herkenbaar dienst-verleningsconcept voor passagiers, bezoekers en overige gebruikers van de luchthaven. Het PSP voorziet gedurende de gehele klantreis in informatie, klantcontact, persoonlijke ondersteuning en aanverwante dienstverlening. De Opdrachtnemer voert de dienstverlening samenhangend uit via fysieke en digitale klantcontactkanalen en werkt daarbij samen met Opdrachtgever en de door Opdrachtgever aangewezen ketenpartners
EU Funded

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Basic Requirements

  • EU funding compliance required

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