Communication training programs: "Clear message in customer communication" and "Difficult communication with the customer"

Open

Deadline

5 days left

July 24, 2026

Contract Details

Original Tender Description

Hanke eesmärk on leida koolitaja või koolitajad, kes looks ja viiks läbi Tellija vajadustest lähtuvad koolitusprogrammid koolituse sihtrühmale. Koolituse eesmärk on arendada koolitusel osalejate oskust koostada ja edastada sihtrühmale selgeid, inimlikke ja hästi struktureeritud sõnumeid, eelkõige otsesuhtluses ja telefoni teel, et vähendada arusaamatusi ja korduvate pöördumiste vajadust. Hange on jaotatud kaheks osaks – I osa „Selge sõnum kliendisuhtluses“ ja II osa „Keeruline suhtlus kliendiga“. Pakkuja võib esitada pakkumuse kas ühele osale või mõlemale osale.

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