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Ordering of security services and technical maintenance services for low-voltage systems of student dormitories

Closed

Updated October 12, 2026

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
April 02, 2026
Contract Details
Category
Services
Reference
307579
Value
€156,000
Location
Estonia
Published
March 17, 2026
Organization
CPV Code
Evaluation Criteria
Technical maintenance for the entire contract period70%
Technical maintenance for the entire contract period32%
Security service32%
Execution of repair work20%
Execution of repair work19%
Response to non-conformities or call-out fee15%
Response to non-conformities or call-out fee10%
Manned guarding2%
Project Timeline

Tender Published

March 17, 2026

Deadline for Questions

March 26, 2026

Submission Deadline

April 02, 2026

Tender Opening

April 02, 2026

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Key facts

Estimated value
€156,000
Deadline
Expired
CPV Code
70331000-0 — Residential property services
Procedure
Open procedure
Lots
Divided into lots
Budget
€156,000
Duration
Not specified
Location
Estonia
Type
Services
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€229,828
Avg. Bids
4.0
Competition
Medium
SME Winners
68%
135 tenders analyzed

Original Tender Description

The purpose of this public procurement is to order security services and technical maintenance services for the low-voltage systems of student dormitories. The security service consists of the following parts: transmission of notifications, response to ATS alarm notifications, response to alarm notifications from security equipment, response to client calls, and manned guarding if necessary. The technical maintenance service for low-voltage systems consists of the following parts: technical maintenance, execution of repair work, and response to non-conformities. The student dormitories related to the public procurement are located in Tartu, Viljandi, and Narva cities, with the public procurement divided into lots according to cities. As a result of the public procurement, framework agreements will be concluded for the period 01.05.26 - 30.04.29.
Electronic Submission

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Win Strategy

AI-powered analysis of this tender's requirements, opportunities, and challenges. Get strategic insights to maximize your win probability.

65%
Estimated Win ProbabilityModerate Fit

This tender for security and low-voltage system maintenance in student dormitories is heavily weighted towards price. A winning strategy will focus on aggressive, optimized pricing for all components, particularly technical maintenance and security services, while demonstrating strong technical capability and efficient operational capacity across the three specified cities.

Key Winning Messages

Cost-Leadership in Integrated Facility Services

Reliable and Efficient Service Delivery Across Multiple Locations

Proven Expertise in Student Housing Security and Maintenance

Key Opportunities
Significant weighting on price for technical maintenance (70%) and security services (32%).
The tender is divided into lots by city (Tartu, Viljandi, Narva), allowing for focused bids or multi-city strategies.
Low weighting for manned guarding (2.0%) suggests a focus on proactive maintenance and response rather than extensive physical presence.
Key Challenges
High price sensitivity across all evaluation criteria, requiring aggressive pricing to win.

Conduct thorough cost analysis to identify areas for efficiency gains. Explore economies of scale and optimized resource allocation across the three cities. Consider strategic partnerships if necessary to achieve competitive pricing.

Potential for multiple bidders to focus on price, leading to a race to the bottom.

While price is key, ensure that the bid clearly articulates the value and reliability of services to avoid being perceived as solely a low-cost provider. Highlight experience and qualified personnel to build confidence.

Lack of explicit Green Procurement or Social Aspects requirements may limit differentiation opportunities in those areas.

Focus differentiation on operational efficiency, service quality, and technical expertise. If possible, subtly integrate sustainable practices in service delivery (e.g., efficient travel routes, waste reduction) and highlight them as added value, even if not formally scored.

Ideal Bidder Profile
An established provider with proven experience in both security services and technical maintenance of low-voltage systems, specifically within educational or residential facilities. The ideal bidder will possess a strong operational footprint or a well-defined strategy for efficient service delivery across Tartu, Viljandi, and Narva, and a robust financial capacity to offer highly competitive pricing.
Key Requirements
Demonstrated experience in technical maintenance for low-voltage systems in student dormitories.
Demonstrated experience in providing security services.
Qualified personnel with necessary expertise.
Legal registration and necessary licenses/permits.
Submission by the deadline: 2026-04-02 06:00:00.
Accurate completion of the European Single Procurement Document (ESPD).
Key Discriminators
Demonstrated ability to provide integrated security and low-voltage maintenance services efficiently across multiple geographic locations (Tartu, Viljandi, Narva).
A highly competitive pricing strategy that balances cost-effectiveness with assured service quality and reliability.
Proactive maintenance and rapid response capabilities for low-voltage systems, minimizing downtime and disruption for students.
Social Value Opportunities
While not a formal requirement, consider a commitment to local employment or training opportunities within the serviced cities, particularly for entry-level roles in security or maintenance, to demonstrate community engagement.
Bid Focus Areas
Technical maintenance for the entire contract period70.0%

Develop a highly competitive unit cost for technical maintenance, leveraging economies of scale and efficient scheduling across all dormitories. Ensure all maintenance activities are clearly defined and costed to reflect optimal resource utilization.

Security service32.0%

Offer a highly competitive price for the security service component. This will likely involve optimizing staffing levels and patrol routes based on risk assessment and historical incident data, focusing on deterrence and rapid response.

Execution of repair work20.0% & 19.0%

Establish a competitive hourly rate for repair work. This requires efficient labor management and access to cost-effective parts. Clearly define the scope of 'repair work' to avoid ambiguity and potential cost overruns.

Response to non-conformities or call-out fee15.0% & 10.0%

Provide a highly competitive fee for call-outs and non-conformity responses. This necessitates a well-structured on-call system and efficient dispatch to minimize response times and associated costs.

Manned guarding2.0%

Offer a competitive hourly rate for manned guarding, acknowledging its low weighting. This suggests that the primary focus should be on technical solutions and proactive maintenance, with manned guarding as a supplementary service.

Recommendations6
Aggressively Price Technical Maintenance and Security Services
CriticalHigh effort

Given the high weighting (70% and 32% respectively), these two components are the primary drivers of the evaluation. Develop a detailed cost model that allows for the most competitive pricing possible while ensuring profitability and service quality.

Significantly increases the likelihood of achieving maximum points in the most heavily weighted criteria.
Thoroughly Document Experience in Student Dormitories
CriticalMed effort

The tender specifically mentions 'student dormitories'. Provide detailed case studies, references, and specific examples of experience in maintaining low-voltage systems and providing security in similar environments. Quantify achievements where possible (e.g., reduction in incidents, response times).

Meets a critical technical capability requirement and builds confidence in the bidder's suitability.
Develop a Multi-City Operational Plan
HighMed effort

Outline a clear and efficient operational strategy for delivering services across Tartu, Viljandi, and Narva. This should include logistics, staffing deployment, and communication protocols to ensure consistent service quality and cost-effectiveness across all locations.

Demonstrates capability to manage a geographically dispersed contract and supports competitive pricing.
Highlight Integrated Service Delivery
MediumLow effort

Emphasize the benefits of a single provider handling both security and technical maintenance. This can lead to better coordination, streamlined communication, and potentially cost savings for the contracting authority.

Positions the bidder as a more efficient and holistic solution provider.
Meticulously Complete ESPD and Tender Forms
HighHigh effort

Ensure all sections of the ESPD and any other required submission documents are completed accurately and comprehensively. Any errors or omissions can lead to disqualification. Pay close attention to the specific format requirements mentioned.

Avoids administrative disqualification and ensures the bid is fully considered.
Optimize Repair and Call-Out Rates
MediumMed effort

While lower weighted, competitive rates for repair work and call-outs are important. Ensure these are priced strategically to be attractive but also reflect realistic operational costs.

Contributes positively to the overall score and demonstrates value for money across all service aspects.
Competitive Positioning
Position as the most cost-effective provider of integrated security and low-voltage maintenance services for student housing, backed by proven experience and efficient operations across all specified cities. Emphasize reliability and proactive problem-solving to counter the pure price focus.

Competitors

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Requirements & Qualifications

13 requirements across 5 categories

Submission (4)
Mandatory (1)
Compliance (3)
Technical (3)
Financial (2)
SUBMISSION REQUIREMENTS4
--Bids must be submitted by the deadline: 2026-04-02 06:00:00.
--Bids must be submitted in the format specified in the tender documents.
--The tender involves the use of the European Single Procurement Document (ESPD).
MANDATORY EXCLUSION GROUNDS1
--The tender documents do not explicitly detail mandatory exclusion grounds. However, standard procurement practices would apply.
ELIGIBILITY REQUIREMENTS3
--Bidders must be legally registered entities.
--Bidders must possess the necessary licenses and permits to provide security services and technical maintenance of low-voltage systems.
--Bidders must not be subject to exclusion grounds as per national or EU procurement law.
TECHNICAL CAPABILITY REQUIREMENTS3
--Bidders must demonstrate experience in providing technical maintenance for low-voltage systems in student dormitories.
--Bidders must demonstrate experience in providing security services.
--Bidders must have qualified personnel with the necessary expertise to perform the services.
FINANCIAL REQUIREMENTS2
--The estimated value of the contract is 156,000.0 EUR.
--Bidders may need to provide evidence of financial stability and capacity to undertake the contract.

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Documents

4 documents available with AI summaries

VastavustingimusedPDF
307579_vastavustingimused.pdf -- 25.2 KB

Tender document 'Vastavustingimused' in .PDF format (25,839 bytes).

Hindamiskriteeriumid ja hinnatavad näitajadPDF
307579_hindamiskriteeriumid.pdf -- 7.0 KB

Tartu Student Village is seeking providers for security services and low-current system maintenance for student dormitories, with bids primarily evaluated based on price for various services.

Hankepass täiendatavate selgitustegaPDF
307579_hankepass_taiendavate_selgitustega.pdf -- 83.2 KB

The Procurement Pass, or European Single Procurement Document (ESPD), is an initial self-declaration by the economic operator, containing the contracting authority's conditions and expected response formats, but is not intended for completion.

Hankedokumendid nr 48-2026-307579SIG
Hankedokumendid nr 48-2026-307579.asice -- 1.7 MB

No summary available for this document.

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75
Good

Tender Quality Score

This tender for security and low-current system maintenance services for student dormitories is generally well-structured, with clear basic information and a reasonable deadline. However, it lacks explicit evaluation criteria and details on sustainability aspects.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with standard procurement procedures, including the use of CPV codes and a clear procedure type. Deadlines are reasonable. No disputes are noted. The primary concern is the lack of explicitly detailed mandatory exclusion grounds, though standard practices are assumed.

•Mandatory exclusion grounds not explicitly detailed.
Clarity80/100

The description of services is clear, outlining the components of both security and technical maintenance. Requirements for staff qualification are mentioned. However, the absence of specified evaluation criteria impacts the overall clarity of the selection process.

•Evaluation criteria are not specified.
Completeness70/100

Most basic information is present, including title, reference, organization, estimated value, and deadlines. The contract duration is specified (01.05.26 - 30.04.29). However, the lack of explicit evaluation criteria and detailed location information for all dormitories could be improved.

•Missing detailed location information for all dormitories.
•Evaluation criteria not specified.
Fairness85/100

The tender is divided into parts based on location, which promotes fairness. E-submission and e-procurement are utilized. The value is disclosed. However, the primary evaluation based on price, without clearly defined qualitative criteria, might favor price-only bids over quality.

•Primary evaluation based solely on price without explicit qualitative criteria.
Practicality65/100

The tender supports e-submission and e-procurement. The contract start date is implied by the contract duration (01.05.26). Financing information is not explicitly detailed. The duration of the contract is clear.

•Financing information not explicitly detailed.
Data Consistency90/100

Key fields such as title, reference, organization, and deadlines are populated. Dates are logical and consistent. There are no reported suspensions or disputes, indicating good data integrity.

Sustainability50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation focus. It is also not indicated as EU funded, which limits the score in this category.

•No explicit mention of green procurement.
•No explicit mention of social aspects.

Strengths

Clear title, reference, and organization details.
Reasonable submission and opening deadlines.
Estimated value and contract duration are disclosed.
Use of e-procurement and e-submission.
Tender divided into parts by location.

Concerns

Lack of specified evaluation criteria.
Absence of explicit sustainability or innovation requirements.
Mandatory exclusion grounds not explicitly detailed.

Recommendations

1. Specify detailed evaluation criteria, including qualitative aspects beyond price.
2. Incorporate sustainability and social responsibility criteria into the tender requirements.
3. Explicitly state mandatory exclusion grounds as per national and EU regulations.

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