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K280022080 - ServiceNow Managed Services

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
June 01, 2023
Contract Details
Category
Restricted Procedure
Reference
016046-2023
Value
£1,837,977
Location
United Kingdom
Published
April 13, 2026
Organization
DVSA
CPV Code
Project Timeline

Tender Published

June 06, 2023

Deadline for Questions

May 25, 2023

Submission Deadline

June 01, 2023

View Original
Budget
£1,837,977
Duration
Not specified
Location
United Kingdom
Type
Restricted Procedure

Original Tender Description

ServiceNow is the IT Service Management platform used by DVSA to provide Incident, Problem, Change, Request and Hardware Asset Management support to all its IT support services, including digital and Theory Test. It provides the 4500 DVSA employees with an IT self-service portal which provides access to a 100% self-service request catalogue for IT kit and access, 24/7 access to a virtual agent (chatbot) to provide IT support, in hour access to webchat with the IT Service Desk, an IT Knowledge Base and a 100% self-service Front Line Logistics catalogue. It also provides an automated feedback process for users so that we can better understand their experience. It is integrated with Happy Signals an Experience Management platform. To ensure a continuation of this service and further development using the system, a contract is required for the managed service and development services.

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Basic Requirements

  • Company registration in EU required
  • Proven track record in similar projects
  • Financial stability documentation

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