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Tenders

Development and Maintenance of Personnel and Payroll Software

Open
Deadline
2 days left
April 06, 2026
Contract Details
Category
Services
Reference
304206
Value
€233,640
Location
Estonia
Published
March 06, 2026
Organization
CPV Code
Evaluation Criteria
Total bid cost100%
Project Timeline

Tender Published

March 06, 2026

Deadline for Questions

March 30, 2026

Submission Deadline

April 06, 2026

Tender Opening

April 06, 2026

Contract Start Date

May 09, 2026

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Budget
€233,640
Duration
36 months
Location
Estonia
Type
Services
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€187,707
Avg. Bids
2.0
Competition
Low
SME Winners
89%
1,029 tenders analyzed

Original Tender Description

The object of the public procurement is the provision of the cloud-based personnel and payroll management solution HRM4Baltics as a service on the Microsoft Dynamics Business Central platform for three years, including a self-service portal, hosting, and maintenance services.
Electronic Submission

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Win Strategy

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65%
Estimated Win ProbabilityModerate Fit

This tender requires a cloud-based HRM4Baltics solution on MS Dynamics Business Central, focusing on development, hosting, and maintenance. The primary evaluation driver is cost. A winning strategy will leverage deep expertise in MS Dynamics BC, a highly competitive pricing model, and a clear demonstration of long-term partnership capability.

Key Winning Messages

Cost-effective, reliable, and expert MS Dynamics 365 Business Central HRM solution provider.

Proven track record in delivering and maintaining complex HR and payroll systems.

Commitment to a long-term, stable partnership for Eesti Pank's critical HR functions.

Key Opportunities
Leverage the specific platform requirement (MS Dynamics 365 Business Central) to showcase specialized expertise.
Focus on cost optimization given the primary evaluation criterion.
Highlight long-term service delivery capabilities for a 3-year contract.
Key Challenges
Intense price competition due to cost being the primary evaluation factor.

Develop a lean operational model and explore all avenues for cost reduction in licensing, hosting, and development without compromising quality. Consider bundled service offerings or phased implementation to manage costs.

Lack of specified evaluation criteria beyond cost means a strong emphasis on meeting all technical and mandatory requirements perfectly.

Thoroughly review and address every point in the Hankelepingu projekt and Tehniline kirjeldus. Ensure all technical specifications are met and clearly articulated in the bid. Utilize the Hankepass (ESPD) to demonstrate compliance meticulously.

Ideal Bidder Profile
A specialized IT service provider with proven experience in developing, implementing, and maintaining HR and payroll solutions on the Microsoft Dynamics 365 Business Central platform. The ideal bidder will possess strong technical capabilities, a cost-efficient operational model, and a track record of successful long-term service delivery to public sector or similar organizations.
Key Requirements
Development and maintenance services for personnel and payroll accounting software.
Hosting and maintenance service for Personali- ja palgaarvestuse tarkvara HRM4Baltics on the MS Dynamics 365 Business Central platform.
Procurement of licenses.
Adherence to the cost structure of the bid.
Confirmation of compliance with tender conditions.
Key Discriminators
Deep, specialized expertise in MS Dynamics 365 Business Central for HR/Payroll, beyond generic IT services.
Demonstrated ability to deliver a highly cost-efficient solution without sacrificing quality or reliability.
A clear vision for a long-term partnership, including proactive maintenance and potential future enhancements.
A robust and transparent cost breakdown that justifies the proposed price.
Social Value Opportunities
While not explicitly required, consider proposing a commitment to employee training and development within the bidder's organization, or a plan for knowledge transfer to Eesti Pank's internal team, which indirectly contributes to social value through skill enhancement.
Bid Focus Areas
Total CostMaximum Score for Lowest Price

Conduct a detailed cost analysis to identify all potential cost savings. Offer a highly competitive price while ensuring profitability and sustainability. Clearly articulate the value proposition that justifies the price.

Technical CapabilityN/A (Implied Critical)

Provide detailed evidence of experience with MS Dynamics 365 Business Central, specifically for HR and payroll. Showcase successful development and maintenance projects. Clearly outline the proposed hosting and maintenance approach, including SLAs.

Recommendations5
Aggressively Price for Maximum Score
CriticalHigh effort

Given that cost is the primary evaluation criterion, meticulously analyze all cost components to present the most competitive price possible. This includes licensing, development, hosting, and maintenance. Ensure the price is sustainable and profitable.

Directly impacts the highest scoring potential.
Demonstrate Deep MS Dynamics BC Expertise
CriticalMed effort

Provide concrete examples and case studies of successful development, implementation, and maintenance of HR and payroll solutions specifically on the Microsoft Dynamics 365 Business Central platform. Highlight any certifications or specialized training related to this platform.

Meets a core technical requirement and builds confidence.
Thoroughly Review Contractual Terms
HighMed effort

Scrutinize the 'Hankelepingu projekt' and 'Lisateave' documents for any subtle requirements, obligations, or risks. Ensure the bid fully aligns with all contractual terms, including service levels, reporting, and data security.

Prevents disqualification and ensures compliance.
Propose a Proactive Maintenance and Support Model
MediumMed effort

Beyond standard maintenance, outline a proactive approach to system upkeep, performance monitoring, and potential future updates or optimizations for the HRM4Baltics solution on Business Central. This demonstrates a commitment to long-term value.

Adds value beyond basic requirements and builds partnership perception.
Address License Procurement Clearly
MediumLow effort

Detail the strategy for procuring the necessary Microsoft Dynamics 365 Business Central licenses. Specify whether licenses will be procured directly, through a partner, or if existing licenses can be leveraged, and how cost savings are achieved.

Ensures a critical component is addressed and potentially a source of cost efficiency.
Competitive Positioning
Position the bidder as the most cost-effective and technically proficient specialist in MS Dynamics 365 Business Central HR/Payroll solutions. Emphasize a lean operational model that translates into savings for Eesti Pank, coupled with a proven ability to deliver reliable, long-term service.

Competitors

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Requirements & Qualifications

16 requirements across 5 categories

Submission (5)
Mandatory (1)
Compliance (4)
Technical (4)
Financial (2)
SUBMISSION REQUIREMENTS5
--Tender deadline: 2026-04-06 12:00:00
--The tender is not divided into lots as the subject of the procurement contract is a single indivisible whole, and dividing it into lots would make the fulfillment of the procurement contract technically excessively complex and costly, and there is a risk to the proper fulfillment of the procurement contract due to the need for coordination of the activities of the performers of different lots.
--Information on submission requirements, communication between the contracting authority and the economic operator, submission of bid costs, evaluation, rejection, and contract award is available in the additional information document.
MANDATORY EXCLUSION GROUNDS1
--Bidders must not be subject to sanctions.
ELIGIBILITY REQUIREMENTS4
--Confirmation of compliance with tender conditions.
--If submitting a joint bid, a power of attorney must be submitted.
--Adherence to the cost structure of the bid.
TECHNICAL CAPABILITY REQUIREMENTS4
--Development and maintenance services for personnel and payroll accounting software.
--Hosting and maintenance service for Personali- ja palgaarvestuse tarkvara HRM4Baltics on the MS Dynamics 365 Business Central platform.
--Procurement of licenses.
FINANCIAL REQUIREMENTS2
--The bid is evaluated primarily based on the total cost, with the lowest price receiving the maximum score.
--Bid value: 233640.0 EUR

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Documents

6 documents available with AI summaries

VastavustingimusedPDF
304206_vastavustingimused.pdf -- 6.9 KB

This compliance conditions document requires bidders to confirm adherence to tender terms, submit a power of attorney for joint bids, follow the pricing structure, define trade secrets, and confirm non-involvement with sanctioned entities.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
304206_hindamiskriteeriumid.pdf -- 4.6 KB

Eesti Pank evaluates bids for personnel and payroll software development and maintenance services primarily based on total cost, with the lowest price receiving the maximum score.

Hankepass täiendatavate selgitustegaPDF
304206_hankepass_taiendavate_selgitustega.pdf -- 72.5 KB

The Procurement Pass is an initial self-declaration by the economic operator, containing the conditions set by the contracting authority and the format of expected responses, but is not a document intended for completion.

Hankelepingu projektPDF
Hankelepingu projekt (304206).pdf -- 384.4 KB

The draft contract outlines the terms for the development and maintenance of personnel and payroll software, including the scope of services and the rights and obligations of the parties.

Tehniline kirjeldusPDF
Lisa 1 - Tehniline kirjeldus.pdf -- 384.2 KB

The subject of the tender is the hosting and maintenance service for the Personnel and Payroll software HRM4Baltics on the MS Dynamics 365 Business Central platform, including license acquisition and development work.

LisateavePDF
Lisateave (304206).pdf -- 169.6 KB

This document provides additional information regarding tender submission requirements, communication between the contracting authority and the bidder, tender cost submission, evaluation, rejection, and contract award.

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75
Good

Tender Quality Score

This tender for personnel and payroll software development and maintenance is generally well-structured, with clear technical requirements and a straightforward evaluation based on cost. However, it lacks explicit sustainability considerations and some documentation details could be more readily accessible.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general procurement regulations, including proper CPV codes and a clear procedure. Deadlines are reasonable, and no disputes are noted. The procedure type 'A' (Open Procedure) is standard. The value is disclosed and not classified, which is positive for transparency.

Clarity80/100

The description of the procurement object is clear, detailing the cloud-based HRM4Baltics solution on the MS Dynamics Business Central platform. Technical requirements are specified, and the evaluation criteria are stated as relative weighting, primarily based on cost. The reason for not dividing the tender into lots is also clearly explained.

Completeness70/100

Most basic information is present, including title, reference, organization, estimated value, and contract duration. However, the 'Tender Valid' duration (3 months) is provided, but the 'Contract Start' date is also specified, which is good. The number of attached documents is stated, but their individual accessibility and content summaries could be more detailed for some.

Fairness85/100

The tender is conducted via e-procurement, and the opening place is a public portal. The evaluation is primarily based on cost, which is objective. Access to documents is generally good, with a clear indication of the number of documents. There are no obvious requirements tailored to specific companies.

Practicality65/100

E-submission is mandated, and a URL for the opening place is provided. The contract duration and start date are specified. Financing information is not explicitly detailed, which is a minor drawback. The reliance on specific documents like the 'Hankepass' and 'Vastavustingimused' for detailed requirements might require bidders to carefully review multiple files.

Data Consistency90/100

Key fields such as title, reference, organization, value, and dates are populated. There are no indications of suspension or disputes. The dates provided (Reveal Date, Submission Deadline, Opening Date, Contract Start) are logically sequenced.

Sustainability50/100

The tender does not explicitly mention green procurement, social aspects, or innovation. It is not indicated as EU funded. This area is underdeveloped.

Lack of explicit green procurement criteria
Absence of social responsibility considerations

Strengths

Clear technical specifications
Objective evaluation criteria (cost-based)
E-procurement enabled
Well-defined procedure and CPV code

Concerns

Limited sustainability considerations
Some document summaries could be more detailed
Financing information not explicitly stated

Recommendations

1. Incorporate specific sustainability criteria (e.g., energy efficiency, social impact) into evaluation.
2. Provide more detailed summaries or direct links to critical requirement documents.
3. Clarify financing sources or mechanisms if applicable.

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