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Tenders

Milestone Care Plus Package Software

Open
Deadline
30 days left
April 27, 2026
Contract Details
Category
Open Procedure
Reference
013646-2026
Value
£4,200,000
Location
Inner London - West, United Kingdom
Published
March 20, 2026
CPV Code
Project Timeline

Tender Published

February 13, 2026

Deadline for Questions

April 20, 2026

Submission Deadline

April 27, 2026

Contract Start Date

May 10, 2026

Budget
£4,200,000
Duration
53 months
Location
Inner London - West
Type
Open Procedure
66
Quality Score/100
Good

Original Tender Description

Short Description The Department for Work and Pensions (DWP) intends to procure a Milestone Care Plus support and maintenance package to safeguard and enhance its deployment of Milestone XProtect across the DWP estate. This early notification relates to a potential future competition for a fully compatible support solution enabling software updates, upgrades, technical support and system optimisation. Description of the Procurement DWP is responsible for welfare, pensions and child maintenance services delivered to approximately 20 million customers across England, Wales and Scotland, supported by a nationwide estate of 789 properties (as of December 2025). The Department operates a centralised Security Control Centre (SCC), awarded to Mitie Security Ltd in December 2024, which provides 24/7/365 monitoring of alarms, CCTV feeds and security events across the DWP estate. Milestone XProtect is the Department’s primary video management system. DWP intends to procure a Milestone Care Plus support and maintenance package to ensure: Continued compatibility with existing XProtect systems Access to updates, patches and new features Improved workflow efficiency and system reliability Management of cyber security vulnerabilities Enhanced system monitoring, alarm handling and overall operational performance The appointed Supplier will be required to transfer all licences to the Department’s SCC Supplier for the duration of the contract. Scope of Requirements Software Support & Maintenance The solution must provide: Ongoing software/firmware updates and harmonisation Access to Milestone technical support System upgrades to improve workflows, alarm management and system health monitoring Feature enhancements improving usability, security, and operational efficiency Compatibility Enhancements must support or be compatible with (not limited to): XProtect Remote Manager Milestone SmartClient Player Briefcam Evidence Locker Technical Capabilities The software must integrate fully with: Existing Milestone XProtect deployments Relevant DWP systems and infrastructures Estimated Volumes The support package will cover approximately 43,000 devices across the DWP estate (final numbers to be confirmed). Delivery Location Digital delivery only. No geographical constraints apply. Pricing and Evaluation Bidders will be required to: Provide a per‑unit price for the support package Propose pricing for possible tiers or options DWP expects to adopt an evaluation model heavily weighted towards price. Security Requirements The Supplier may be required to engage with: DWP Digital, and DWP Enterprise Security Risk Management (ESRM) This is to ensure full compliance with DWP governance, assurance and security obligations. ESRM will review and approve the Supplier’s ISQ. Social Value Bidders will be required to outline the social value commitments they deliver currently and those they propose to deliver if awarded the contract. Additional Information This notice is an early market notification only. A full tender will be published if and when the Department proceeds with the procurement.

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Requirements & Qualifications

23 requirements across 5 categories

Submission (4)
Mandatory (1)
Compliance (5)
Technical (11)
Financial (2)
SUBMISSION REQUIREMENTS4
--Must provide a per-unit price for the support package.
--Must propose pricing for possible tiers or options.
--Must outline current social value commitments.
MANDATORY EXCLUSION GROUNDS1
--None explicitly stated in this early market notification.
ELIGIBILITY REQUIREMENTS5
--Must be capable of providing a Milestone Care Plus support and maintenance package.
--Must be able to transfer all Milestone XProtect licenses to DWP's SCC Supplier for the duration of the contract.
--Must be capable of digital delivery of services.
TECHNICAL CAPABILITY REQUIREMENTS11
--The solution must provide ongoing software/firmware updates and harmonisation for Milestone XProtect.
--The solution must provide access to Milestone technical support.
--The solution must provide system upgrades to improve workflows, alarm management, and system health monitoring.
FINANCIAL REQUIREMENTS2
--Must provide a per-unit price for the support package.
--Must propose pricing for possible tiers or options.

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Documents

4 documents available with AI summaries

Planning NoticeHTM
013646-2026.html

The Department for Work and Pensions (DWP) is issuing an early notification for a future tender to procure a Milestone Care Plus support and maintenance package for its XProtect video management system, covering approximately 43,000 devices across its estate.

OCDS RecordDOC
013646-2026_ocds_record.json

The Department for Work and Pensions (DWP) is issuing an early market notification for a potential future tender to procure a Milestone Care Plus support and maintenance package for its XProtect video management system, covering approximately 43,000 devices.

OCDS Release PackageDOC
013646-2026_ocds_release.json

Download failed - no summary available

Official PDF VersionPDF
013646-2026_official.pdf

The Department for Work and Pensions (DWP) intends to procure a Milestone Care Plus support and maintenance package for its XProtect video management system, covering approximately 43,000 devices, with a focus on software updates, technical support, system optimization, and compatibility, and pricing heavily weighted towards cost.

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66
Good

Tender Quality Score

This is an early market notification for a highly specific software support package, clearly outlining the need and initial requirements, but raising significant fairness concerns due to its explicit brand-specific nature.

Score Breakdown

Legal Compliance75/100

The tender is an early market notification, indicating a planning stage, which is a compliant practice. The procedure type (Open) and CPV code are clearly defined and appropriate. There are no reported disputes or suspensions. Minor issues include missing codes for the procedure type, but overall, it aligns with early market engagement best practices.

Missing procedure type code
Clarity80/100

The description of the procurement and the scope of requirements are very clear and unambiguous for an early notification. The AI-extracted requirements are also well-defined. However, detailed evaluation criteria are largely absent, with only a general statement about price weighting, which would be a significant clarity issue for a full tender.

Detailed evaluation criteria are not specified beyond 'heavily weighted towards price'
Completeness70/100

For an early market notification, the tender provides most basic information, including title, reference, organization, estimated value, duration, and contract start date. Initial requirements are outlined. However, as it's not a full tender, comprehensive documentation and detailed evaluation criteria are naturally missing. One listed document also failed to download.

Detailed evaluation criteria are missing
One listed document failed to download
Fairness30/100

The explicit requirement for a 'Milestone Care Plus support and maintenance package' and compatibility with 'Milestone XProtect' strongly suggests tailoring to a specific vendor or a very limited set of authorized resellers. This significantly restricts competition and raises major fairness concerns. Additionally, the lack of detailed evaluation criteria and the absence of e-submission detract from transparency and equal access.

Requirements are explicitly tailored to a specific brand/product ('Milestone Care Plus', 'Milestone XProtect'), severely limiting competition
Lack of detailed and objective evaluation criteria
Practicality65/100

Key practical details such as contract duration, start date, and estimated value are clearly specified. However, the absence of electronic submission is a significant practical drawback in modern procurement, potentially increasing administrative burden for bidders.

No electronic submission option
Data Consistency90/100

The data provided is largely consistent and logical. Key fields are populated, and dates (submission deadline, contract start) are in a logical sequence. There are no reported disputes or suspensions, indicating good data integrity.

Sustainability50/100

The tender includes a requirement for bidders to outline social value commitments, which is a positive aspect. However, there is no explicit mention of green procurement initiatives or a focus on innovation, limiting its overall sustainability score.

No explicit mention of green procurement criteria
No specific focus on innovation

Strengths

Clear description of the procurement need and scope for an early notification
Estimated value, duration, and contract start date are provided
Inclusion of social value commitments
Good data consistency with no reported disputes

Concerns

Requirements are explicitly tailored to a specific brand/product (Milestone Care Plus), severely limiting competition
Lack of detailed evaluation criteria
No electronic submission option
Absence of green procurement or innovation focus

Recommendations

1. Rephrase requirements to be performance-based and technology-agnostic where possible, to foster greater competition.
2. Develop and publish clear, objective, and detailed evaluation criteria in the full tender.
3. Implement an electronic submission system for the full tender to enhance practicality and equal access.

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