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Tenders

Development of a queue management solution software

Open
Deadline
9 days left
April 13, 2026
Contract Details
Category
Supplies
Reference
169173
Value
€21,000
Location
Riga, Latvia
Published
March 25, 2026
CPV Code
Project Timeline

Tender Published

March 25, 2026

Deadline for Questions

April 06, 2026

Submission Deadline

April 13, 2026

Tender Opening

April 13, 2026

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Budget
€21,000
Duration
60 months
Location
Riga
Type
Supplies
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€171,259
Avg. Bids
1.3
Competition
Low
SME Winners
98%
736 tenders analyzed

Original Tender Description

Development of a queue management solution software

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Win Strategy

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65%
Estimated Win ProbabilityModerate Fit

This tender presents a moderate opportunity for experienced software development firms specializing in queue management solutions. The low estimated value and lack of explicit evaluation criteria suggest a focus on core technical capability and competitive pricing. A winning strategy will emphasize proven delivery, efficient project management, and a clear understanding of the client's operational needs.

Key Winning Messages

Proven Expertise in Queue Management Software Development

Cost-Effective and Efficient Solution Delivery

Reliable Partnership for Long-Term Software Support

Key Opportunities
Lack of specified evaluation criteria may lead to a price-driven evaluation, favoring cost-competitive bids.
The absence of explicit social value or innovation requirements allows bidders to focus on core technical and commercial strengths.
The relatively low estimated value (21,000 EUR) suggests a project that might be attractive to smaller, specialized firms who can offer competitive pricing.
Key Challenges
The absence of detailed technical specifications or evaluation criteria creates ambiguity regarding the client's precise needs and how bids will be assessed.

Proactively engage with the contracting authority through clarification questions to understand the desired functionalities, user experience, and any implicit technical standards. Base the technical proposal on best practices for queue management systems and clearly articulate assumptions made.

Potential for a highly price-sensitive evaluation due to the low estimated value and lack of other explicit criteria.

Develop a lean and efficient solution design that minimizes development costs. Clearly demonstrate the value proposition and long-term cost savings the proposed solution will bring to SIA 'Rīgas 1.slimnīca', even at a competitive price point.

Ideal Bidder Profile
A small to medium-sized enterprise (SME) with a strong track record in developing and implementing custom software solutions, particularly in workflow or queue management. They should possess a lean operational structure allowing for competitive pricing and demonstrate agility in project delivery. Experience with public sector or healthcare clients is a plus but not explicitly required.
Key Requirements
Development of a queue management software solution.
Application form for participation in the tender.
Necessary documents as outlined in the tender requirements.
Must be able to participate in the procurement tender for the development of a queue management software solution.
Key Discriminators
Demonstrated experience in developing similar queue management systems for healthcare or public sector organizations.
A clear and concise project plan that outlines efficient development methodologies and timelines.
A robust support and maintenance offering for the 60-month duration, highlighting proactive issue resolution and system updates.
A highly competitive yet sustainable pricing model that reflects efficient resource utilization.
Social Value Opportunities
While not explicitly required, consider including a commitment to using local suppliers for any necessary hardware or third-party integrations, or offering a brief training session to hospital staff on best practices for system utilization.
Bid Focus Areas
Technical Capability (Development of a queue management software solution)

Provide a detailed technical proposal showcasing a modular, scalable, and user-friendly queue management system. Highlight features relevant to a hospital environment (e.g., patient flow optimization, appointment management integration, reporting). Emphasize a proven development methodology (e.g., Agile) and a strong QA process. Include a clear demonstration of understanding the core problem the software aims to solve.

Price

Develop a cost-effective solution by leveraging existing frameworks or modules where possible. Ensure pricing is transparent and justified, reflecting efficient resource allocation. Offer a clear breakdown of costs for development, implementation, and ongoing support. Benchmark against similar projects to ensure competitiveness.

Eligibility and Submission Requirements

Ensure all mandatory documents, including the application form, are completed accurately and submitted by the deadline. Double-check all eligibility criteria are met and clearly evidenced. A flawless submission demonstrates attention to detail and professionalism.

Recommendations6
Thoroughly Address Technical Capability
CriticalHigh effort

Develop a detailed technical proposal that clearly outlines the proposed queue management software solution. This should include architecture, key features, user interface design principles, and technology stack. Emphasize scalability, security, and ease of integration. Reference past successful projects of similar scope.

Directly addresses a core requirement and demonstrates competence.
Optimize for Price Competitiveness
CriticalHigh effort

Given the low estimated value and lack of explicit evaluation criteria, assume price will be a significant factor. Develop a lean and cost-effective solution design. Clearly articulate the value proposition and long-term benefits to justify the proposed price, even if it's highly competitive.

Maximizes chances of winning in a potentially price-driven evaluation.
Clarify Ambiguities with Q&A
HighMed effort

Submit formal clarification questions to SIA 'Rīgas 1.slimnīca' to understand any implicit technical requirements, desired functionalities, or specific operational challenges the software needs to address. This proactive step demonstrates engagement and helps tailor the bid.

Reduces risk of misinterpretation and allows for a more targeted bid.
Highlight Long-Term Support and Reliability
MediumMed effort

For the 60-month duration, emphasize the company's commitment to ongoing support, maintenance, and potential future enhancements. Detail the support model, response times, and update strategy. This builds confidence in the long-term viability of the solution.

Builds trust and addresses the long contract duration.
Ensure Flawless Submission
MediumMed effort

Meticulously review all submission requirements and ensure the application form and all supporting documents are completed accurately, comprehensively, and submitted on time. A perfect submission avoids disqualification on administrative grounds.

Prevents disqualification and demonstrates professionalism.
Consider Local Sourcing/Training
LowLow effort

While not required, consider a small, optional commitment such as prioritizing local suppliers for any incidental hardware needs or offering a brief best-practice training session for hospital staff. This can be a subtle differentiator.

Adds a positive, albeit minor, element to the bid.
Competitive Positioning
Position the bid as offering the best balance of proven technical capability and cost-effectiveness for a critical operational system. Emphasize a streamlined development process that translates to faster delivery and lower costs for the client, without compromising quality. Highlight the long-term partnership aspect, assuring the client of reliable support throughout the 60-month contract.

Competitors

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Requirements & Qualifications

6 requirements across 5 categories

Submission (2)
Mandatory (1)
Compliance (1)
Technical (1)
Financial (1)
SUBMISSION REQUIREMENTS2
--Application form for participation in the tender.
--Necessary documents as outlined in the tender requirements.
MANDATORY EXCLUSION GROUNDS1
--No specific grounds provided in the summary.
ELIGIBILITY REQUIREMENTS1
--Must be able to participate in the procurement tender for the development of a queue management software solution.
TECHNICAL CAPABILITY REQUIREMENTS1
--Development of a queue management software solution.
FINANCIAL REQUIREMENTS1
--No specific financial requirements provided in the summary.

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Documents

3 documents available with AI summaries

Iepirkuma priekšmeta prasības, 1.versijaPDF
169173_PD.ANY_1_1_1_20260325115151.pdf -- 94.0 KB

This document outlines the technical and financial requirements for the development of a queue management software solution for Rīgas 1. slimnīca, including selection criteria and other necessary documents.

Nolikums ar pielikumiemDOC
1.pielikums-Pieteikums.doc -- 36.0 KB

This document contains an application form for participation in a procurement tender for the development of a queue management software solution.

Main tender pageHTM
index.html

This document contains the basic data for a tender concerning the development of a queue management solution software, with a submission deadline of April 13, 2026.

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75
Good

Tender Quality Score

This tender for queue management software development is generally well-structured, with clear basic information and a reasonable timeline. However, it lacks specific evaluation criteria and has restricted document access, impacting transparency.

Score Breakdown

Legal Compliance75/100

The tender adheres to basic legal requirements with a clear procedure and CPV code. Deadlines appear reasonable. No disputes are reported. The primary concern is the lack of specified evaluation criteria, which could indirectly affect legal compliance if subjective assessments are made.

No evaluation criteria specified
Clarity80/100

The title and description are clear. The existence of a technical specification document suggests detailed requirements are available, though not fully summarized. The main tender page and application form are identified.

Completeness70/100

Most basic information is present, including the estimated value, duration, and deadlines. Three tender documents are listed, with one being the technical specification. However, the summary does not confirm if all necessary documents for submission are explicitly detailed or attached.

Summary does not confirm all submission documents are explicitly detailed or attached
Fairness85/100

The estimated value is disclosed, and the process is open. The use of e-procurement is noted. However, restricted document access and the absence of specified evaluation criteria raise concerns about complete transparency and objective assessment.

Restricted document access
No evaluation criteria specified
Practicality65/100

The tender is marked as e-procurement, which is positive. The contract duration is specified. However, the summary does not explicitly mention financing information or a clear contract start date, and the 'No e-submission' flag in the checks suggests a potential issue with the submission process itself.

No e-submission (based on checks)
Financing information not explicitly mentioned
Data Consistency90/100

Key fields like title, reference, organization, value, and deadlines are populated. There are no reported disputes or suspensions. Dates appear logical, with the reveal date preceding the submission and opening dates.

Sustainability50/100

The tender does not explicitly mention any green procurement, social aspects, or innovation focus. It is also not indicated as EU funded. This suggests a lack of emphasis on sustainability criteria.

Not green procurement
No social criteria

Strengths

Clear basic information and title
Reasonable timeline and deadlines
Estimated value disclosed
CPV code provided
E-procurement mentioned

Concerns

Restricted document access
No evaluation criteria specified
Potential issues with e-submission process
Lack of sustainability considerations

Recommendations

1. Provide full access to all tender documents.
2. Clearly define and publish the evaluation criteria.
3. Incorporate sustainability and innovation aspects into the tender requirements.

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