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Tenders

Ordering Repair Services for N2 and N3 Category Vehicles (Repeat)

Open
Deadline
3 days left
April 07, 2026
Contract Details
Category
Services
Reference
308210
Value
€40,000
Location
Estonia
Published
March 27, 2026
Organization
CPV Code
Evaluation Criteria
Cost of 1 hour of auto repair mechanic work60%
Cost of 1 hour of auto electrician work (incl. reading error codes)20%
Cost of 1 hour of vehicle painting work10%
Cost of 1 hour of welding work10%
Project Timeline

Tender Published

March 27, 2026

Deadline for Questions

March 31, 2026

Submission Deadline

April 07, 2026

Tender Opening

April 07, 2026

Contract Start Date

April 12, 2026

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Budget
€40,000
Duration
24 months
Location
Estonia
Type
Services
75
Quality Score/100
Good
Market Benchmark
Avg. Winning Price
€265,238
Avg. Bids
2.7
Competition
Low
SME Winners
90%
843 tenders analyzed

Original Tender Description

The object of the framework agreement is to find a provider of repair services (at the level of an authorized car manufacturer's representative) for rescue vehicles belonging to the Rescue Board, i.e., N3/N3G category trucks and N2/N2G category vans (hereinafter referred to as vehicle or vehicles), for MAN vehicles in Tallinn and Tartu or in Tartu County, under the conditions and in the manner specified in the public procurement documents.
Electronic Submission

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Win Strategy

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65%
Estimated Win ProbabilityModerate Fit

This tender seeks a framework agreement for N2/N3 vehicle repair services for the Päästeamet. The primary evaluation criterion is cost. A winning bid will focus on competitive pricing, demonstrating technical capability for MAN vehicles, and efficient service delivery in Tallinn and Tartu/Tartumaa.

Key Winning Messages

Cost-effective, expert repair services for Päästeamet's critical N2/N3 fleet.

Reliable and efficient maintenance solutions tailored to MAN vehicles across key Estonian regions.

Key Opportunities
Low estimated value suggests potential for less intense competition from large national players.
Focus on specific vehicle categories (N2/N3) and a primary manufacturer (MAN) allows for specialization.
The tender is a repeat procurement, indicating a stable demand and a chance to build on previous relationships if applicable.
Key Challenges
Lack of specified evaluation criteria beyond cost means price will be paramount, potentially squeezing margins.

Thoroughly analyze the cost structure to offer the most competitive price while ensuring profitability. Explore cost-saving efficiencies in operations and parts procurement.

The tender is for a framework agreement, requiring a commitment to service delivery over 24 months, which needs careful resource planning.

Develop a robust resource allocation plan to ensure consistent service availability throughout the contract duration. Clearly define service level agreements (SLAs) in the offer to manage expectations.

Geographic coverage requirement for both Tallinn and Tartu/Tartumaa may necessitate logistical planning or partnerships.

If operating in both regions is not feasible, consider a strategic partnership with a local provider in the underserved region. Clearly outline the service delivery model for each location.

Ideal Bidder Profile
An established automotive repair workshop, preferably an authorized MAN dealer or with extensive experience in repairing N2/N3 category vehicles, particularly MAN trucks. The bidder must have a strong presence or operational capacity in both Tallinn and Tartu/Tartumaa, with certified technicians and diagnostic equipment for heavy-duty vehicles. Financial stability and a proven track record in public procurement are also advantageous.
Key Requirements
Repair services for N2 and N3 category vehicles (MAN focus)
Technical description covering repair, welding, auto electrical, diagnostics, and painting
Provision of 'Hankepass' (tender pass)
Service delivery in Tallinn and Tartu/Tartumaa
Competitive pricing and hourly rates
Offer validity period confirmation
Key Discriminators
Authorized MAN service center status with genuine parts and manufacturer-trained technicians.
Demonstrated experience in servicing emergency vehicles (e.g., fire trucks, rescue vehicles) and understanding their critical uptime requirements.
A highly competitive and transparent pricing structure, potentially offering volume discounts or bundled service packages.
Proactive maintenance scheduling and reporting capabilities.
Social Value Opportunities
While not explicitly required, consider a commitment to employing local technicians and offering apprenticeships or training opportunities, especially if there's a skills gap in the region. This can be framed as a commitment to local economic development.
Bid Focus Areas
Cost of OfferN/A (Primary)

Benchmark competitor pricing if possible. Focus on lean operations and efficient service delivery to offer the lowest viable price. Clearly itemize all costs and justify them.

Hourly Rates for Repair WorksN/A (Secondary)

Provide competitive hourly rates across all specified repair categories. Ensure rates are realistic for the complexity of N2/N3 vehicle repairs and MAN-specific work.

Recommendations7
Develop a Highly Competitive Pricing Strategy
CriticalHigh effort

Given that cost is the primary evaluation criterion, meticulously analyze all cost components. Aim to offer the lowest possible price while ensuring profitability. Consider offering tiered pricing or volume discounts if applicable to the framework agreement structure.

Directly influences the evaluation score and likelihood of winning.
Demonstrate Unrivaled Technical Expertise for MAN Vehicles
CriticalMed effort

In the technical description, go beyond simply listing services. Highlight specific expertise, certifications, and experience with MAN N2/N3 vehicles. Detail diagnostic capabilities and specialized tools available for these vehicles. Emphasize the quality and speed of repairs.

Builds confidence in the bidder's ability to meet technical needs and differentiates from general repair shops.
Highlight Experience with Emergency Services Vehicles
HighMed effort

If the bidder has experience servicing vehicles for emergency services (police, ambulance, fire departments), this is a significant differentiator. Emphasize understanding of critical uptime requirements, rapid response, and reliability.

Positions the bidder as a trusted partner for critical infrastructure maintenance.
Confirm Geographic Coverage and Logistics
HighMed effort

Clearly articulate how services will be provided in both Tallinn and Tartu/Tartumaa. If a physical presence is limited in one area, detail the logistical plan, mobile service capabilities, or potential partnerships to ensure seamless coverage.

Addresses a key tender requirement and avoids potential disqualification or scoring penalties.
Meticulously Complete the 'Hankepass'
CriticalLow effort

Ensure the 'Hankepass' (ESPD) is completed accurately and comprehensively. Any errors or omissions in this mandatory document can lead to disqualification.

Essential for eligibility; failure leads to immediate rejection.
Address Potential for Low Profitability
MediumMed effort

Given the low value and cost-centric evaluation, proactively identify areas for cost optimization in parts sourcing, labor efficiency, and overhead. Develop a realistic profitability model for the contract duration.

Ensures the bid is financially viable and sustainable.
Consider Local Employment/Training Commitment
LowLow effort

Although not mandatory, a brief mention of commitment to local employment or training can add a positive, albeit minor, element to the bid, especially if framed as supporting the Päästeamet's mission through community engagement.

Minor positive impression, no direct scoring impact.
Competitive Positioning
Position as the most cost-effective and technically proficient provider for MAN N2/N3 vehicles, emphasizing reliability and minimal downtime for the Päästeamet's critical operations. Highlight specialized expertise over generalist repair shops.

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Requirements & Qualifications

16 requirements across 5 categories

Submission (10)
Mandatory (1)
Compliance (1)
Technical (3)
Financial (1)
SUBMISSION REQUIREMENTS10
--Bidders must confirm their offer meets the conditions set in the tender documents, including validity period.
--Bidders must submit necessary power of attorney documents if applicable.
--Bidders must submit justifications for business secrets if applicable.
MANDATORY EXCLUSION GROUNDS1
--Bidders must confirm their offer meets the conditions set in the tender documents, including validity period.
ELIGIBILITY REQUIREMENTS1
--Bidders must provide a "Hankepass" (tender pass) as initial proof instead of certificates issued by authorities or third parties.
TECHNICAL CAPABILITY REQUIREMENTS3
--Bidders must provide a technical description covering repair services for N2 and N3 category vehicles, including car repair, welding, auto electrical work, diagnostics, and painting.
--Bidders must ensure they have the necessary resources and skills for the specified repair services.
--The tender document presents a distribution plan for N2 and N3 category vehicles for repair services, specifying vehicle makes and their locations in different regions.
FINANCIAL REQUIREMENTS1
--The value of the tender is 40,000.0 EUR.

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Documents

7 documents available with AI summaries

VastavustingimusedPDF
308210_vastavustingimused.pdf -- 10.9 KB

Bidders must confirm their offer meets tender conditions, including validity period, and submit power of attorney and trade secret justifications if applicable.

Hindamiskriteeriumid ja hinnatavad näitajadPDF
308210_hindamiskriteeriumid.pdf -- 6.2 KB

The contracting authority Päästeamet is seeking repair services for N2 and N3 category vehicles, where the cost of the bid is the primary evaluation criterion, followed by hourly rates for various repair works.

Hankepass täiendatavate selgitustegaPDF
308210_hankepass_taiendavate_selgitustega.pdf -- 69.1 KB

The procurement pass (ESPD) is the economic operator's self-declaration, serving as preliminary evidence instead of certificates issued by authorities or third parties, and includes the contracting authority's stipulated conditions and the format of expected responses from the operator.

Riigihanke selgitav dokument (RSD)PDF
Riigihanke selgitav dokument.pdf -- 565.1 KB

The Rescue Board is seeking a provider for repair services for N2 and N3 category vehicles, inviting bids under the conditions set forth in the tender base documents.

RSD lisa 1 - tehniline kirjeldusPDF
RSD lisa 1 - tehniline kirjeldus.pdf -- 453.6 KB

Bidders must submit a technical description covering repair services for N2 and N3 category vehicles, including auto repair, welding, auto electrical work and diagnostics, and painting, ensuring they possess the necessary resources and skills.

RSD lisa 2 - sõlmitava raam- ja hankelepingu projektPDF
RSD lisa 2_solmitava raam- ja hankelepingu pr... -- 684.2 KB

This document is a draft framework agreement outlining the terms of service provision and contract documents for the procurement of repair services for N2 and N3 category vehicles.

TK lisa 1_Sõidukite jaotuskavaXLS
TK lisa 1_Sõidukite jaotuskava.xlsx -- 9.4 KB

The tender document presents a vehicle distribution plan for N2 and N3 category vehicles for repair services, specifying vehicle makes and their locations in different regions.

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75
Good

Tender Quality Score

This tender for vehicle repair services is generally well-structured, with clear requirements and a reasonable process. However, it lacks explicit sustainability considerations and could improve in terms of document accessibility for e-submission.

Score Breakdown

Legal Compliance75/100

The tender appears to comply with general legal requirements, including a clear procedure and a proper CPV code. Deadlines are reasonable, and no disputes are indicated. The procedure type 'LM' (Negotiated Procedure) is noted, which is a valid procurement method.

Clarity80/100

The description of the services required is clear, detailing the categories of vehicles and the types of repair work. Requirements are documented, and evaluation criteria are specified, although the primary criterion being cost might lead to less focus on quality aspects.

Completeness70/100

Most basic information is present, including estimated value, duration, and deadlines. However, the 'Contract Start' date is very close to the submission deadline, which might be tight for contract finalization. Not all documents are explicitly marked as required, which could lead to confusion.

Contract start date is very close to submission deadline.
Fairness85/100

The tender allows for full document access and discloses the estimated value. The evaluation criteria are objective, and e-procurement is utilized. The 'Max Participants: 1' characteristic is unusual for a framework agreement and might indicate a highly specific requirement or a potential limitation on competition, though it could be justified by the nature of the service (e.g., authorized dealer).

Unusual 'Max Participants: 1' characteristic for a framework agreement.
Practicality65/100

E-submission is mandated, and a URL for the e-procurement portal is provided. However, the 'Contract Start' date is very close to the submission deadline, potentially impacting practical implementation. Financing information is not explicitly detailed.

Contract start date is very close to submission deadline.
Data Consistency90/100

Key fields such as title, reference, organization, and deadlines are populated. There are no indications of suspension or disputes. The dates provided are logically consistent, with the reveal date preceding the submission and opening dates.

Sustainability50/100

The tender does not explicitly mention green procurement, social aspects, or innovation. It is not indicated as EU funded. This is a missed opportunity to incorporate sustainability goals into the procurement.

Lack of explicit green procurement, social, or innovation criteria.

Strengths

Clear description of services and vehicle categories.
Proper CPV code and NUTS code provided.
E-procurement utilized with a clear portal link.
Reasonable deadlines for submission and opening.

Concerns

Contract start date is very close to the submission deadline.
Lack of explicit sustainability considerations.
Unusual 'Max Participants: 1' characteristic.

Recommendations

1. Consider extending the contract start date to allow for adequate preparation post-award.
2. Integrate sustainability criteria (e.g., eco-friendly repair materials, waste management) into the evaluation.
3. Clarify the rationale behind the 'Max Participants: 1' setting if it is not a typo.

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