Tenders

UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM

Closed

Submission Deadline Has Passed

This tender's submission deadline has passed and is no longer accepting applications. The information below is kept for reference purposes.

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Deadline
Expired
November 04, 2020
Contract Details
Category
Other
Reference
004243-2021
Value
£590,461
Location
United Kingdom
Published
February 24, 2026
CPV Code
Project Timeline

Tender Published

March 03, 2021

Deadline for Questions

October 28, 2020

Submission Deadline

November 04, 2020

View Original
Budget
£590,461
Duration
Not specified
Location
United Kingdom
Type
Other

Original Tender Description

Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose. The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests. This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution

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